Service Technician

• Deliver service installation, maintenance, and repair activities to quality and safety standards, following standard work routines and focusing on key performance metrics.
• Actively seek opportunities for controlled continuous improvement, identify and communicate process improvement opportunities for implementation across the service footprint.
• Professionally represent Survitec during customer interactions, utilizing extensive product knowledge to address technical questions regarding service requirements.
• Assist specialists in setting up and testing new products or processes; install complex systems according to your training and competence level, seeking guidance and support when needed.
• Conduct preventive maintenance inspections, identifying and diagnosing equipment and systems requiring emergency repairs.
• Develop knowledge of Survitec policies, procedures, and relevant regulatory codes to ensure work adheres to these standards.
• Collaborate with the Service Operations Manager to plan your monthly schedule, ensuring appropriate operational manpower.
• Follow Survitec Health, Safety, and Environment policies, procedures, and mandatory instructions; identify and mitigate risks to safeguard the environment and the wellbeing of yourself and others.
• Participate in assessments, development planning activities, and formal/informal training and coaching to improve your capabilities.
• Work towards competence in multiple product lines to become part of a flexible service operations workforce.
• Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education and reading specialist materials.
• Follow stores requisition processes to maintain accurate stock levels and records.
• Collaborate with business improvement colleagues to implement a standard toolkit and contribute to problem-solving for process variances, identifying root causes and appropriate corrective actions.

• Educated to High School level
• Related experience enables you to operate unsupervised and at a fully competent level in a minimum of one Survitec service product line.
• Strong accountability and commitment to meeting commitments.
• Excellent customer relationship-building skills.
• Strong communication skills to convey technical information effectively.
• Ability to make good and timely decisions under pressure.
• Strong problem-solving and organizational skills.
• Ability to work collaboratively and prioritize work effectively.
• Knowledge of safety standards and regulations.
• Proficiency in following and maintaining accurate records.
• Willingness to learn and adapt to new technologies and processes.

• Competitive base salary
• Additional day off to celebrate your birthday
• Professional Development Opportunities
• Employee Assistance Programme
• Workplace Reward & Recognition scheme

Survitec