Customer Liaison Officer (Sportsfields)

Wellington City Council

Wellington
Permanent
Full-time

13 days ago

Kia mahi ngātahi mō Pōneke mō tōna āpōpō | Working together for Wellington's future.The Parks, Sport and Recreation (PSR) business unit is a high performing, multifunctional unit responsible for a wide range of business outputs. We provide indoor and outdoor sport, recreation and play opportunities, protect and enhance our natural environment and work in partnership with our sporting, recreation and environmental communities to contribute to Wellington's reputation as an active, healthy and attractive place to live, work, play and visit.The Parks Operations team provide a critical customer facing support service, ensuring the city's residents and visitors enjoy a well managed and maintained environment. Collectively providing professional expertise and quality service - making a safe, clean, useable environment for our communities. The Sports fields team play a pivotal role to much of this mahi, achieving high quality playing surfaces, providing healthy and positive experiences for our community.We are now looking for a Customer Liaison Officer to join this enthusiastic team. The Customer Liaison Officer will be responsible for the management and engagement of all relationships with key Sportsfields customers and stakeholders.The role coordinates all activities pertaining to key sporting and local community and/or international events on Sportsfields. This role works closely with elite level sport, club level sport and community groups to ensure effective allocation and usage of Sportsfields. The role also works alongside the PSR & Council teams to assist in the efficient management of the PSR lease/license portfolio and open spaces that aligns with the user groups.Ngā tohu me ngā wheako | Qualifications and experienceTo be successful in this role, prior experience engaging with the wide range of customers (particularly in the sports/club sector) would be advantageous along with strong people skills with the ability to foster good stakeholder relationships through consultation and partnerships.You will also have strong demonstrable knowledge of and experience in:

Experience in delivering successful projects i.e., demonstrated knowledge of the principals, methods, and techniques necessary for the effective management of projects from initiation through to implementation.
Excellence written and oral communication skills
Demonstrated staff management experience
Strong decision-making skills
Project management skills
Prior experience with Excel and Microsoft suite
Event management
Working with leases and contracts
Negotiation and problem solving skills

If you'd like to know more about the role and the team, contact Gus Anderson, Team Manager Sportsfields Mowing or 0212278210.Why us?Working for the Council offers you including 5 weeks annual leave, flexible working options, health and wellbeing support, Council staff discounts and a range of learning and development programmes and opportunities. More than that - you'll be playing a part in making Pōneke an inclusive, sustainable, and creative capital for people to live, work and play.Applications close 30th of April 2024. All applications must be submitted online, and all applicants must have the right to work in New Zealand.We want to make sure any accessibility requirements you may have, are well supported so the selection process is equitable for everyone. Please let us know if there are any adjustments or support, we can offer to make our process more accessible to you by emailing:

Wellington City Council

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