Night Auditor - Sudima Queenstown Five Mile
Hind Management
- Queenstown, Otago
- $58,614 per year
- Permanent
- Full-time
This role is full time 40 hours per week and the hourly rate is $28.18.Responsibilities | Ngā haepapaOur night roles span across front office reception and night audit tasks, requiring a hospitality professional with a level head, professionalism and the ability to make our guests welcome with exceptional service.From checking guests in/out, through to dealing with guest complaints, this varied position will require exceptional communication skills and the ability to think on your feet. You will be confident in your decision making and have a strong focus on safety and security.You will be able to problem solve to ensure accuracy in accounting and be able to work unsupervised. You must be strong in using computer systems, reporting and excel.Night duties are also focused on ensuring guests and staff areas are maintained to a high standard of cleanliness and presentation, to ensure we are putting our best foot forward for our team and guests.In this role you will be:
- greeting and welcoming visitors
- arranging and recording details of appointments
- answering inquiries and providing information to our guests
- answering, connecting and transferring telephone calls
- receiving and resolving complaints from guests
- receiving and distributing deliveries
- maintaining the hotel reception area
- advising on and arranging reservations, accommodation and local activities
- other clerical tasks such as auditing, data entry, reports and filing
- Good communication skills
- A commitment to delivering a high level of customer service
- Calm, efficient, and organised with great attention to detail
- Conflict resolution skills
- Ability to liaise and communicate all relevant information to the Front Office team and other departments
- Discounts at our hotels, restaurants and spas across our network
- Staff, family and friends rates at our hotels
- Free onsite parking
- Excellent reward & recognition events
- Service and anniversary gifts and benefits
- Wellbeing program including Health insurance discounts
- Paid training and individual Employee Development Plans
- Training towards NZQA qualifications and our very own online digital learning platform
- Free Life Insurance, Digital Will & Best Doctors teleservice after 3 months of employment