Guest Services Agent - Sudima Christchurch City
Hind Management
- Christchurch
- $52,000 per year
- Permanent
- Part-time
- Assist Front Desk during busy check in and check out to ensure guests are receiving the best possible services.
- Should have a full New Zealand Drivers licence.
- Able to drive hotel shuttle to escort guests.
- Record all luggage stored in an orderly manner
- Always keep the luggage storeroom tidy and accessible
- Must be updated on the knowledge of all room categories and amenities
- Ensure communication meetings are attended
- Fix small maintenance issues in the rooms
- Responsible for the Front Office operations and guest satisfaction of the departments
- Assist with guest enquiries
- Assist with valet parking and keeping a clear record of cars if required
- Must be responsible and careful when parking guest vehicles
- Ensure guest messages, dry cleaning are delivered in a timely manner.
- Ensure signage’s are clear
- Guest luggage is stored in a secure area and placed in order
- Assist other departments in the successful operation of the business with a key focus on: guest service, guest relations and yield management.
- Regularly inspect the lobby and public area to ensure that the standards of the Hotel are maintained and comfortable for guests, clients as well as employees.
- Regularly monitor stock of brochures and information for guests
- Provide guest advice and assistance with tour bookings, restaurant, activities and directions
- Confident, well motivated, enthusiastic and determined
- Takes pride in work and has exceptional attention to detail
- Flexible and adaptable in approach
- Ability to prioritise, work to deadlines and remain composed under pressure
- Work to a high standard, accurate and organised
- Approachable and flexible & a team player
- Committed to continuing professional development
- A full drivers licence
- NZQF level 2 or 3 (ANZSCO Skill Level 4)
- Free Life Insurance, Digital Will & Best Doctors teleservice after 3 months of employment
- Wellbeing programme including Health insurance discounts
- Excellent reward & recognition events
- Long service and anniversary gifts and benefits
- Staff, family and friends rates within our network of hotels
- Paid training and individual Employee Development Plans
- Training towards NZQA qualifications and our very own online digital learning platform