Assistant Manager

• Actively participate in weekly Front Office meetings, where possible, respecting the confidentiality of issues, which may be discussed formally or informally.
• Effective supervision of late guest arrivals and early departures ensuring that room allocations and check in/check out processes follow set procedures and are customer focused.
• Totally conversant PMS and balance procedures. Run reports and draw up statistical information as required by finance policies and procedures and as requested by the Front Office Manager.
• Complete computer system backups and save in accordance with finance policies and procedures.
• Supervision of night lobby services, ensuring guest arrivals and departures are as efficient as possible.
• Be aware of room availability and sensitively manager overbooking situations where late night “bumping” is required.
• Ensure telephones are answered promptly and professionally following service procedures
• Ensure the cleanliness/neatness of the hotel including back areas by monitoring night cleaning activities
• Programme wake up calls ensuring these are received. Order newspapers as necessary.
• Fully aware of the action to be taken and ensure the safety of guests and staff in the event of an emergency such as fire, armed hold up or bomb threat in accordance with procedures laid down in emergency policies and procedures
• Research, recommend and liaise with the Front Office Manager regarding procedures to improve the overall efficiency of the department.
• Report immediately to the Front Office Manager or EAM unusual occurrences or security issues, ensure correct documentation has been completed
• Ensure maintenance requests are completed and forwarded to AM shift Assistant Manager. Call Chief Engineer in emergencies.
• Adherence to Emergency Communication procedures ensuring that enquiries from the media are only responded to by the nominated spokesperson
• Any other duties assigned by your Manager.

• Service focused personality is essential and previous leadership experience required
• Prior experience working with Opera or a related system is preferred
• Proven ability to build and maintain good relationships with all stakeholders
• LCQ Certificate
• Managers Certificate
• Minimum 6-12 months’ work experience in a similar position
• Communicate thoughts, actions and opportunities clearly with strong networking skills
• Ability to lead by example, believe in a strong team culture and set the scene for high performance

• Learn Your Way: Dive into our Accor Academy for the ultimate combo of earning and learning!
• Accor Heartist Benefits: Enjoy discounted perks on Food & Beverage plus accommodation worldwide – because why not?
• Dress to Impress: We've got your back with provided and laundered uniforms.
• Fuel Up: Daily staff meals are on us while you're on duty.
• Accor's Parental Leave Scheme: Supporting you in all stages of life.
• Celebration Time: Join in on staff celebrations and get recognized for your tenure.
• Employee Assistance Program: Your go-to support for all things work and beyond.

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