Business Technology Support
Beyond Recruitment
- Auckland
- Permanent
- Full-time
- Senior Technical Support Specialist
- Permanent opportunity
- Auckland based
- Providing Level 1 Support for issues not allocated to vendors
- Performing IT administration tasks such as onboarding and offboarding users, User Access Management, Laptop administration, IT Asset Management, Office hardware management, and Backup management
- Managing the Technology support inbox and Jira Service Management queue.
- Conducting regular incident and request review sessions for prioritization and oversight
- Minimum 5 years' experience in a Technical Support role
- Subject matter expertise with Salesforce
- Previous experience in the Telecommunication industry will be an advantage
- Familiarity with cybersecurity practices
- Experience in BI reporting and application management.
- Experience in system maintenance, patching and upgrades on the customer's servers and applications.