Retail Guest Services Attendant
Trojan Holdings
- Mount Cook, Canterbury Aoraki, Canterbury
- Permanent
- Full-time
- Upselling all services, activities and retail products available in the surrounding area, in order to maximise occupancy and revenue.
- Handling guest inquiries, providing accurate information on products and services ensuring accurate transactions and data entry.
- Keeping the public areas around the reception area clean and tidy.
- Ensuring that all security procedures are followed in relation to cash, keys, guest security and privacy.
- Greet and interact with all customers and provide assistance as required, including checking them in for activities such as Glacier Explorers, Trekking and Stargazing.
- Maintain the visual standards of the store and represent the image of the hotel.
- Assist with the processing of stock deliveries and shop floor replenishment.
- Handling requests and complaints, deferring to the Manager/Supervisor when necessary.
- Jumping feet first into the day and helping out wherever is needed.
- Working with the Manager/Supervisor in liaising with other departments and suppliers to forecast, meet and to supply stores to the relevant quantity and quality.
- Building effective and professional supplier relationships and maintaining impeccable, honest business ethics in determining hotel suppliers.
- Supporting the Manager/Supervisor in the purchasing of the right goods and materials at the right price, at the required quality and in the right volume to ensure a cost-effective purchasing model within the hotel (to minimise wastage).
- You will be a retail superstar, with the ability to build rapport with the guests and determine future needs.
- Previous experience in a customer facing position is required, ideally within the retail or hospitality industry.
- Front desk and guest service experience is beneficial.
- Flexibility to work rotating shifts, including evenings, weekends and public holidays.
- Excellent attention to detail.
- Effective communication skills, both written and verbal.
- Ability to prioritise, work to deadlines and remain composed under pressure.
- Work to a high standard, accurate and organised, flexible and as a team.
- Free access to all activities offered by the Hermitage Hotel, along with generous discounts on food and beverage, available from your first day on the job.
- Discounted hotel accommodation for friends and family.
- Stunning surroundings and unparalleled views – a short and remarkable commute to work.
- Opportunities to grow, develop and upskill, along with working in other departments to broaden your experience.
- All positions at the Hermitage (Aoraki/Mount Cook Alpine Village Limited) have subsidised accommodation as part of our unique lifestyle package, with weekly board rates including Wi-Fi and power. Due to the idyllic, isolated location of Aoraki/Mt Cook National Park, you will need to be comfortable working and living in a remote location. Please note, this role requires you to live onsite in Aoraki/Mt Cook Village.
- Applicants should be legally entitled to work in New Zealand
- Please contact the HR Manager on HR@hermitage.co.nz if you require more information before applying.