Customer Service Representative/Inventory Controller - Dunedin

  • Dunedin
  • Permanent
  • Full-time
  • 1 month ago
This is a varied role that will see you involved mainly in inventory control, however also pitching in with the rest of the team when required to help on the trade counter serving customers, receiving inwards goods and doing deliveries. Dunedin is one of our larger branches that would see you working within a team of 14 reporting to the Branch Manager.Daily you would be responsible for:
  • Ensuring all products returns, repairs or warranty claims and processed and followed up on
  • Any stock discrepancies are dealt with in a timely fashion
  • Cycle counting
  • Organising, and improving our internal processes, managing all special orders while ensuring effective
  • Ensure that our customers, who are made up of trades, businesses and homeowners, are greeted with a cheerful smile and exceptional service
  • Supporting the Branch Manager and the team with any addition duties as required
This is a permanent full-time role, offering 42.5 hours a week. Working Monday to Friday, 7:30am-4:30pm with one rostered Saturday every 3-4 weeks.About youTo shine in this role, you'll need to be an organised and reliable team player who enjoys working in a team environment. To thrive in this role, you would be a process driven and task-oriented person who has a strong eye for detail.
  • Experience in inventory and stock management would be preferred
  • Strong interpersonal skills and ability to build rapport to support our valued customers
  • A motivated, self-driven worker, with the skill to work proactively, independently and under pressure
  • Be confident with computers and strong numerical skills
  • Have a customer-focused and outgoing attitude and good work ethic.
  • There will be manual handling, and some heavy lifting required so you'll need to be physically fit
  • A Full New Zealand drivers' licence is essential, and a forklift licence is advantageous.
Our benefits:
  • Competitive hourly rate and Staff-buying privileges
  • Genuine development opportunities that come with being part of the wider Fletcher Building Group
  • Employment Education Fund
  • Health & Wellbeing initiatives including an Employee Assistance Program.
Join Us: We value diversity and encourage applications from all backgrounds. Research shows that females and minority groups don't always apply for roles unless they match 100% of the requirements. If this role interests you but you feel you don't quite fit, we encourage you to apply anyway. We are proud of our diversity and see it as one of the things that make us better together.Please note - A pre-employment medical, including drug test and criminal background check is required as well as the legal right to work in NZ indefinitely.We are proud of the incredible diversity of people who make up our business! As an Equal Opportunity Employer, we strive to create an inclusive environment for all our employees across our national network of branches throughout New Zealand.

Fletcher Building