House Person
- Auckland
- Permanent
- Full-time
To ensure the back of house areas are maintained in and orderly, attractive and clean manner and to meet the expectations of the Hotel’s guests.Our Vision is being leaders in creating experiences and properties that escape the ordinary.
Our Purpose is to make the day better for ourselves, each other, our group, our customers and communities. We do this by living our values of empowerment, possibilities and community. We achieve our Vision and Purpose by delivering on our goals and values.Our Goals
- Growing revenue above market
- Maximise assets
- Business transformation
- Empowerment: We make it happen
- Possibilities: We evolve and innovate
- Community: We make the connection
- Anticipates and attend to the guest’s needs and desires immediately.
- Ensures that all floors/storage areas have a good supply of linen.
- Collects all soiled linen and rubbish bags from all working floors and transfers to correct area.
- Collects and places dirty linen in the proper area in preparation of laundry pick up.
- Collects all guest laundry and dry cleaning, ensuring that all room numbers are clearly marked.
- Ensures all service areas are fully stocked, clean and tidy.
- Checks that rollaway beds and cots are in useable condition and well maintained.
- Stores rollaway beds, cots and bed boards in a tidy and accessible manner.
- Cleans public areas as requested.
- Cleans air conditioning vents and filters in rooms on a regular basis.
- Turns all mattresses regularly.
- Reports to the Supervisor any maintenance needing attention.
- Follows all Housekeeping policies and procedures to the standard set by the Executive Housekeeper.
- Takes extreme care with personal grooming in order to maintain a consistently high level of professional appearance.
- Informs Housekeeping Office IMMEDIATELY of any unusual, different or abnormal situations seen in or around the Hotel.
- Reports any potential health and safety hazards to the Supervisor.
- Greets Hotel guests in a polite and courteous manner being careful not to confuse friendliness with familiarity.
- Attends monthly departmental communication, training and information meetings.
- Complies with all of the Hotel’s standard operational policies and procedures as outlined in the Team Handbook.
- Has a full knowledge of, and practices all of the Hotel’s established workplace health and safety guidelines (WH&S).
- Gives assistance to other departments or outlets when required.
- Carries out other duties as directed by the Executive Housekeeper/Housekeeping Supervisors.