Customer Service Consultant – Korean
Madison Recruitment
- Auckland
- Permanent
- Full-time
- 3 month temp role with high potential of extension and/ or permanent opportunities
- 40 hours per week
- Thorough training onsite
- Training will be standard business hours after which you move to shifts between 10am -7pm Monday to Friday
- Hybrid working model after training period
- You will be responding to Korean customer queries on the dedicated channel
- Mainly responding to email enquiries so require excellent Korean written skills
- Initiate outbound interactions as required
- Attempt first contact resolution to customer queries and resolution of procedural or process failure not limited to before/after or during customer journey
- Interpret and accurately calculate international and domestic fares and rules where applicable
- Action all queries within the required timeframe
- Excellent Korean verbal and written communication skill
- Ability to commit to the full duration of the assignment and hours is an absolute must
- High level of resilience, self-motivation, and initiative
- Ability to work independently and as part of a team
- Either Fibre or VDSL connection
- A work from home desk setup/ office (tech will be provided)