ACCESS AND CUSTOMER SERVICES OFFICER

Napier Port

  • Napier
  • Permanent
  • Full-time
  • 1 day ago
  • Full Time
  • Application Closes 18 Sep 2025
  • Hawkes Bay - Napier
  • Security Guard
We are seeking a motivated and professional individual to join our team as an Access and Customer Services Officer - Port Security.This critical frontline role is responsible for ensuring the safety and security of our port facility while maintaining compliance with Maritime NZ, Customs, and international security requirements. You will be the first point of contact for many port users, playing a key role in delivering excellent customer service while upholding strict security standards.At Napier Port, we believe that outstanding solutions for our customers begin with exceptional team members. Our culture is one of innovation, excellence, and going the extra mile. Safety is our collective responsibility, and it underpins everything we do.About You:
  • Access & Security Experience: Background in access control, security, or related fields.
  • Customer-Focused: You excel at understanding and meeting customer needs with professionalism.
  • Safety and Security Savvy: Awareness of and commitment to regulatory frameworks, including health, safety, and security requirements.
  • Adaptable Communicator: Skilled in engaging with people from diverse backgrounds, both verbally and in writing.
  • Team Player: Collaborative approach with the ability to build positive relationships and support colleagues.
Key Responsibilities:
  • Maritime Security Compliance: Monitor and control access to the port facility
  • Security Perimeter Checks: Conduct regular patrols and inspections to ensure restricted areas are secure, detect and report potential breaches
  • Harbour Control: Communicate effectively with vessels via Marine VHF radio to support safe and efficient port operations.
  • Port User Enquiries: Respond to and process enquiries promptly, providing clear information and assistance to port users.
  • Safety Culture: Actively contribute to and promote a strong health, safety, and security culture across the port environment.
Role Details:
Position: Full-time permanent role
Hours: Minimum 40 hours per week
Schedule: Rotating roster (day/night/weekend shifts)If you think this sounds like you, submit an expression of interest to humanresources@napierport.co.nz .Applications close on Thursday 18th September 2025.Must have current eligibility to work in New Zealand.

Napier Port