Front Office Duty Manager

Kaikoura, Canterbury
$28.00 per hour
Permanent
Full-time

1 month ago
Apply easily

About The Role - Te mahiWe are looking for a Front Office Duty Manager to work in Sudima Kaikoura Hotel.This is a full-time role, for an experienced Duty Manager in Sudima Kaikoura Hotel with an hourly rate of $28.00, minimum guaranteed hours are 30 per week.You will complete flexible shifts as a Duty Manager each week, working alongside an amazing team who will assist and support you as your career takes off.Responsibilities | Ngā haepapa

Oversee and lead Front Office operations including scheduling and rostering
Assist with busy check-in and check-out periods, maintaining exceptional service standards
Support team training, development, and ongoing coaching
Manage guest feedback and service recovery with a focus on continuous improvement
Ensure effective communication across departments (Housekeeping, Maintenance, F&B, Reservations)
Maximize occupancy and average room rates through daily operations
Maintain high standards of appearance, grooming, and performance across the Front Office team
Run daily and weekly operational briefings and team meetings
Lead emergency procedures and uphold guest safety protocols
Ensure compliance with all relevant NZ legislation including the Sale and Supply of Alcohol Act 2012

RequirementsAbout You | Ko Koe Tēnei

Proven Front Office or Duty Manager experience in a hotel environment
LCQ or Duty Manager Licence (preferred)
Availability to work flexible rosters, including weekends, public holidays, and overnight shifts
Strong leadership and communication skills
Excellent problem-solving abilities and a calm, guest-focused approach under pressure
A collaborative, hands-on style that leads by example
Flexibility and weekends working.

BenefitsWe are all valued | He kura te tangata

Discounts at our hotels, restaurants and spas across our network
Staff, family and friends rates at our hotels
Meals on duty, staff parking and uniform provided
Excellent reward & recognition events
Service and anniversary gifts and benefits
Wellbeing programme including Health insurance discounts
Paid training and individual Employee Development Plans
Training towards NZQA qualifications and our very own online digital learning platform
Free Life Insurance, Digital Will & Best Doctors teleservice after 3 months of employment

Who We Are - Ko Wai MātouHere at Sudima Hotels, we have one passion, you! We care, we do the right thing and we work together. As a Sudima team member, you will demonstrate these values with your day-to-day actions, however great or small.We believe 'We Are all Valued - He Kura te Tangata', and our success is a direct reflection of our people and our company culture. We live and breathe Manaakitanga, hospitality is at the heart of all that we do. As HRD's Five Star Employer of Choice Award in 2019, 2022, and in 2024, our people love coming to work every day and we think you will too!Hind Management, the management company behind Sudima Hotels, builds, operates, and manages our award-winning hotels, restaurants, bars, and spa businesses. As industry leaders in social and environmental responsibility, they operate on a sustainable business model that takes the well-being of our people and planet seriously.Above all, we’re looking for positive people. Working with us not only means getting unlimited opportunities to develop yourself and your career but being part of a community and company culture that’s passionate about putting people first.Nau mai, haere mai, tauti mai!Hind Management is committed to accessibility. Should you require assistance or support and are unable to apply online due to an access need, contact our office (+64) 99051727 or email our Talent Acquisition Team at careers@hindmanagement.com. We will aim to respond within 48 hours Monday to Friday 9am - 5pm.At Hind Management, we celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from individuals of diverse backgrounds, including disabled and neurodivergent candidates. Our hiring process is fully accessible and designed to ensure equity for everyone. Please let us know how we can support you in presenting your best self.E manawanui ana tātou - We careKa mahi tahi tātou - We work togetherKa whai tātou i te tika - We do the right thingHe kura te tangata - We are all valued

Hind Management