Frontline Station Support Officer

New Zealand
$69,337-72,430 per year
Permanent
Full-time

7 days ago

Frontline Station Support Officer!

Based at Police National Headquarters
Police Employee
Permanent, Full time - Multiple positions
JR 5470239

E tῡ ki te kei o te waka, kia pakia koe e ngā ngaru o te wā.Stand at the stern of the canoe and feel the spray of the future biting at your face.Mō te tūnga | About the roleAre you a professional, people-focused individual who thrives in a fast-paced environment? Do you enjoy being the first point of contact and making a positive impression on behalf of an organisation?We are seeking a Frontline Station Support Officer to join our newly established in-house reception and access control team at Police National Headquarters (PNHQ). This role is pivotal in delivering high-quality front-of-house services and ensuring a safe, welcoming, and secure environment for all visitors and staff.Reporting to the Team Leader - Frontline Station Support, you'll be part of a small, dedicated team supporting the transition from contracted services to a professional in-house model.Key Accountabilities:

Provide a professional and welcoming reception service for all visitors, contractors, and staff.
Manage building access protocols, including issuing access cards and verifying entry permissions.
Maintain accurate records and support administrative tasks related to visitor management and security.
Collaborate with the Team Leader and wider National Command and Coordination Centre (NCCC) to ensure seamless service delivery.
Contribute to continuous improvement and uphold Police values in all interactions.

He aha taau e kawe mai | What you'll bringWhilst we are looking for skills, knowledge and experience relevant to the role, we also place high importance on your state of mind, the alignment of your values with ours, your ability to contribute to and build high performing teams, and the way that you lead yourself or others.

Strong interpersonal and communication skills with a customer-focused mindset.
Confidence in managing front-of-house responsibilities and responding to dynamic situations.
High level of reliability, professionalism, and discretion.
Competence in Microsoft Office and other administrative systems.
Ability to work effectively in a team and contribute to a positive workplace culture.

Previous experience in reception, security, or administrative roles is beneficial but not essential - we're looking for people with the right attitude and potential to grow.Whakaritenga motuhake | Special requirements

You must hold a current New Zealand driver's licence.
You must reside within a commutable distance to Wellington.
Ability to obtain a Bronze PPDP grading.

This role is Individual Contributor/Emerging Leader level. You can refer to for further information on the requirementsTo view the position description for this role please copy and paste this link into a new browser:Mo tātou | About usNew Zealand Police is the lead agency responsible for preventing crime and enhancing community safety. It works in partnership with individuals, communities, businesses, and other public sector agencies towards the vision of making New Zealand the safest country. Police is the government's largest front-line response agency with around 15,000 staff in large and small communities all over New Zealand and in liaison and policing development roles overseas.Your development is highly valued at NZ Police. Our employees enjoy significant investment in their development not only at an individual level, but also at the team and community practice level. We work hard to match you with work that will both play to your strengths and challenge you in new ways.The work you'll be engaged in is real, tangible work that directly benefits our frontline and communities. Taken all together, this means we can offer you career path opportunities to progress in your chosen profession and become a more well-rounded, experienced leader, with opportunities across the range of work we support.To view more detailed information about our recruitment process along with further details about requirements please click below link:Tono ināianei | Apply nowIf this position sounds like you, click apply now and submit a tailored CV. You will be required to submit an application form. Before confirmation of hire, pre-employment checks will be undertaken which include reference, drug and alcohol testing and police vetting prior to any written offer being made.For further information on the application process, please copy and paste this URL:All applications must be submitted online and will not be accepted directly via email. All applicants must have the right to work in New Zealand.Utu ā-tau | SalaryThis position is covered by a collective agreement and salary will commence between $69,337 and $72,430 dependent on skills and experience relevant to the role.If you are an internal applicant, you must apply internally through the police system. You must provide an alternative contact email address and state your future commitments should you be successful in the next stage of the recruitment process.Please note: Deadline for applications is 5:00 pm on Thursday 11th September 2025. Applications may be reviewed prior to the close date as well as contact made with candidates.If you have any questions about this vacancy, please contact

New Zealand Police

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