Front Office Manager
Rosewood Hotel Group
- Kauri, Northland
- $70,000-75,000 per year
- Permanent
- Full-time
- Overseeing, recruiting, mentoring and training the reception team;
- providing daily operations reports;
- meeting with and assisting guests, ensuring a unique and memorable experience;
- liaising with the accounts team regarding invoices and payments;
- and ensuring all departments are kept up to date on reservations and guest requirements.
- Industry appropriate tertiary qualifications and minimum of three years' experience in a senior Reception role within a five-star hotel or lodge environment is required.
- A superior working knowledge of a Property Management system (OPERA will be a distinct advantage) as well as above average computer skills are essential. As is a winning smile and the ability to surprise and delight our guests!
- This is a unique role and one that differs greatly from a typical hotel or resort FOM role. High energy levels, attention to detail and exceptional communication skills are critical to your success.