Shift Manager
- Auckland
- Permanent
- Full-time
- Lead, coach, and develop all team leaders to ensure a high-performing and motivated workforce.
- Manage and report local service levels from Freight Forwarders, ensuring timely and efficient transportation of goods.
- Actively monitor and challenge lost and damaged goods in transit, implementing measures to minimize such incidents.
- Continuously monitor and challenge replenishment schedules and movements, working closely with the inventory and promotions team to improve efficiency and service.
- Collaborate with Customer Services to establish and continuously improve the Returns Process.
- Proactively lead initiatives to reduce picking errors and improve picking accuracy.
- Work with the picking and inventory team to ensure correct pick slot allocation and system set-up.
- Prepare and present operations KPI results, SLA, and productivity initiatives during monthly Logistics KPI and Supply Chain meetings.
- Ensure all team leaders and permanent members of the operations have clear and written objectives, and conduct performance reviews as per the Staff Grading System.
- Coordinate regularly with the Inventory Manager on stock adjustment issues.
- Manage the stock ordering of packaging materials, ensuring continuous supply as required.
- Execute and report on any project as instructed by the Warehouse and Distribution Manager.
- Advanced knowledge of Warehouse Management Systems (WMS).
- Strong leadership skills with the ability to lead, motivate, and develop a team.
- Excellent interpersonal and communication skills to effectively collaborate with various stakeholders.
- Exceptional organizational skills to manage multiple tasks and prioritize effectively in a fast-paced environment.
- Analytical mindset to analyze data, identify areas for improvement, and implement solutions.
- In-depth knowledge of warehousing and distribution processes.
- Familiarity with health and safety regulations
- Understanding of the third-party logistics market and NZ Freight market.
- Flexible, proactive, and able to work autonomously.
- Strong commitment to work responsibilities and a continuous improvement focus.
- Corporate discounts available as well as a generous annual product allowance to use across our portfolio of brands
- Life and Health Insurance
- Social, Health & Well-being programs throughout the year