Housekeeping Team Leader/Relief Supervisor

• Lead by example in the daily cleaning and checking of guest rooms, staff areas, and public spaces to maintain TRIBE’s high standards.
• Take initiative to personalize guest experiences, ensuring every stay feels unique and memorable.
• Safeguard guest privacy and belongings, delivering service with discretion and care.
• Oversee laundry operations, ensuring cost-effective use of linen and assisting with inventories as directed.
• Support team productivity and morale, helping to motivate and develop housekeeping team members.
• Coordinate shift activities, ensuring procedures are followed and tasks are completed to standard.
• Conduct daily briefings, sharing updates, priorities, and addressing any issues.
• Ensure smooth handovers between shifts, communicating clearly and accurately.
• Assist with rostering, balancing team coverage with budget and compliance (e.g. visa conditions and working rights).
• Champion training and development, supporting skill-building in collaboration with People & Culture.
• Maintain strong interdepartmental communication, ensuring efficient room turnover and guest satisfaction.
• Monitor inventory, including chemicals, linen, supplies, and uniforms.
• Respond professionally to guest feedback, ensuring timely follow-up and escalation when needed.
• Promote safety and compliance, ensuring all team members follow WHS standards and emergency procedures.
• Uphold grooming standards, conducting daily checks to maintain a polished team presentation.
• Manage lost property procedures, ensuring accuracy and accountability.
• Relief Housekeeping Supervisor (In Absence of Supervisor)

• Prepare morning reports (occupied, vacant, check-outs, out-of-order rooms).
• Assist with recruitment and onboarding of new team members.
• Liaise with external contractors for laundry and cleaning services.
• Prepare departmental reports and updates for the Cluster Executive Housekeeper and General Manager.
• Implement strategies to improve guest comfort and team productivity.

• At least 2 years experience of Room Attendant / Self Checker.
• Passion for interacting with people, with the ability to communicate fluently in English.
• Ability to work well under pressure in our fast-paced environment.
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• You must have valid working rights for New Zealand, this role is not open to AEWV.

• Be part of a global brand with local soul.
• Work in a brand-new hotel that’s as stylish as you are.
• Enjoy Accor perks (hello, discounted stays worldwide, anniversary night stay with breakfast and dinner included and much much more).
• Staff meal while on shift.
• Join a team that’s more like a creative collective than a corporate crew.

TRIBE