Medical Receptionist for Fertility Clinic

Fertility Associates

  • Auckland
  • Permanent
  • Full-time
  • 22 days ago
  • Full Time
  • Application Closes 11 Sep 2025
  • Auckland - Auckland
  • Office and Administrative Support Worker
About Fertility AssociatesHere at Fertility Associates patients receive the latest options from top clinicians committed to providing the very best care through our network of clinics across Aotearoa New Zealand, for both private and publicly-funded treatment.Throughout our 37 years, we have brought over 30,000 babies into the world with our commitment to delivering quality solutions, strong customer ethos, and excellent patient outcomes. Our team culture encourages collaboration and support, with all team members working towards common goals.Our values of Care | Tiaki, Responsiveness | Te Whakautu, and Excellence | Kairangi are the starting point for all of our actions as we aspire to provide the best care for patients of all backgrounds, and to be an inclusive and equitable workplace for all.Why choose Fertility Associates?A fertility journey is a significant experience for patients, often something they will always remember. Our staff make a difference in the lives of others through caring, kindness and empathy, helping them towards becoming parents. Influencing that patient experience is what makes our jobs rewarding.If that sound like something you'd like to do, get in touch. Join us!We offer 5 weeks annual leave, free car parking, a discretionary bonus scheme, a slowdown period over Christmas, and an extra day off for your birthday! Importantly, we genuinely care about the wellbeing of our people.The RolePosition: Full time (40 hours/week, Monday - Friday). Weekend work on rotation may be required.Location: At our lovely clinic in Remuera/Greenlane, right off the motorway.Key responsibilitiesThis role is a patient-facing role, working predominantly at our clinic reception and supporting administration duties in the back office.You will be the welcoming face of our clinic, helping patients feel at ease from the moment they arrive. This is a fast-paced role, suited to someone who genuinely enjoys being busy and has an eye for detail. You'll support our doctors and the wider team with diary management and be required to work across multiple software platforms (MediTex, Salve, Greentree). You'll field a range of patient interactions including answering queries, taking payments, and booking appointments. Your role will also include back-office responsibilities such as general administrative tasks and answering patient phone calls.Ideal candidate, skills and experienceWe're looking for someone who is:
  • Caring, empathetic, and committed to giving our patients a great experience
  • Friendly, calm under pressure, and approachable
  • Detail-oriented, organised, and reliable
  • Willing to learn new systems quickly and work in a busy environment
  • A true team player who builds positive relationships with colleagues and patient
  • Previous experience in a support role in healthcare would be advantageous but not essential as full training will be provided to the successful candidate.
In return for your commitment, we offer:
  • 5 weeks annual leave
  • Free on-site car parking
  • A day off for your birthday
  • A performance-based annual bonus (discretionary)
  • A slowdown period over Christmas
If this sounds like you, and you'd like to join our wonderful team providing patients with the best care, we'd love to hear from you today!Note we will only consider candidates that have a right to work in New Zealand; holding NZ residency or a current valid work visa. Please do not apply for the role if you are unable to fulfil this requirement.We value the breadth of knowledge and experience a diverse workforce brings to our organisation and strive to be an inclusive team where everyone feels welcome and appreciated. We encourage applicants from all backgrounds, age, gender identity, sexual orientation, ability, and religion to apply.

Fertility Associates