Night Auditor (Front Office)

• This role is required to work overnight from 11pm to 7.30am the next day.
• Check in and Check out guests and maintain accounts ensuring that all charges are accurate and posted on a timely basis
• Open communication channels between Hotel guests and all Hotel departments
• Positively respond to all queries (both internal and external), redirect to departments as required
• Assist with car / hotel doors and guest luggage and ensure timely delivery of guest car/luggage
• Ensure the appearance of the guest services desk, hotel lobby and forecourt is immaculately presented at all times
• Assist with guest reservations and ensure guest requests are actioned and documented
• Assisting late guest arrivals and early departures ensuring that room allocations and check in check out processes follow set procedures and are customer focused
• Knowledge in Opera Cloud PMS and balancing procedures. Run reports and draw up statistical information as required by finance policies and procedures
• Compile Night Audit day pack reports and documents in accordance with PCI Compliance, distributing to specific departments in a timely manner as required
• Complete computer system backups and save in accordance with finance policies and procedures
• Assist night services including room service, OTS, car parking and porter services, ensuring guest arrivals and departures are as efficient as possible

• Previous experience in a luxury/lifestyle hotel environment highly advantageous
• Excellent written and communication skills
• Full driver's licence is essential, as you will be responsible for receiving and parking guest vehicles between the hours of 11:00pm and 7:00am
• Knowledge about the local area highly advantageous
• Knowledge of OPERA Cloud highly advantageous
• Flexibility to work rotating roster and work weekends and/or public holidays
• Previous experience in the hospitality industry, preferably in a night shift capacity
• Prior reservations experience is advantageous, as hospitality operates 24 hours a day
• Excellent communication and interpersonal abilities
• Ability to remain calm under pressure and manage emergency situations effectively
• Strong problem-solving skills and attention to detail
• Proficiency in hotel management software and front office systems

• Staff meal while on shift
• Uniform laundered
• International accommodation and retail discounts across varying Ennismore & Accor Hotels properties
• Family & Friends Hotel Discounts
• Opportunities for further development and worldwide career progression within Ennismore/ Accor
• Annual reward of a free night's accommodation at the hotel and additional perks!
• Annual Salary of $62,000 in a Full Time permanent role - 40 hours guaranteed per week.

Accor