Donor Relationship Specialist

Auckland
Permanent
Full-time

1 day ago

Company DescriptionKo wai mātou - About us:Hato Hone St John has been serving New Zealanders and working to save lives since 1885. As well as providing Ambulance Services, our programmes and team of over 11,000 staff and volunteers are helping to build strong, resilient communities across the motu; supporting everyone in Aotearoa to live healthier, happier and longer lives.Job DescriptionHe aha te tūranga - About the role:Reporting to the Fundraising Manager North, you will provide an exemplary donor journey to the donors, ensuring their experience with Hato Hone St John reflects our commitment to excellence. You will play a key role in building and enriching ongoing relationships with donors, supporting the development of a national High Value Donor Relationship Plan to achieve annual revenue targets. Working closely with the wider fundraising team, and other teams including fleet, finance and ambulance operations - you will ensure donors receive timely and meaningful updates on the impact of their contributions. Recognising that every donor journey is unique, you will align donor requests and priorities with the funding needs of Hato Hone St John, creating meaningful, long-term partnerships that support our life-saving work.QualificationsKo wai koe - About you:To be successful in the role, you will have:

Excellent communication and active listening skills, both written and verbal
Demonstrated accountability in handling donor enquiries and resolving issues efficiently, with a strong focus on customer relationship management to foster donor satisfaction and secure long-term support
A high level of customer focus and professionalism, with empathy, the ability to build trust and rapport, and maintain positive relationships
Ability to prioritise and multi-task effectively, with flexibility to shift priorities to meet business needs
Strong time management and organisation skills
Proficiency in Microsoft Excel and PowerPoint, including the ability to generate reports and impactful presentations
Strong knowledge of databases and hands-on experience with CRM systems (e.g. Salesforce)
Experience in coordinating and supporting the delivery of charitable fundraising events
Proven experience in developing high value donor relationships (desirable)

Additional InformationMe pēhea te tuku tono - How to applyClick “I'm interested” before applications close on 18 Sep 2025For further information please contact Elena Liang, Recruitment Advisor on 0800 ST JOHN for a confidential discussion.
At Hato Hone St John, we embrace diversity, welcoming everyone to bring their authentic selves to work. We value unique perspectives, fostering inclusivity to better serve our communities, and we're committed to creating a workplace where everyone belongs.E pōhiritia nei e mātou, te whānau o Hato Hone St John, ngā rerekētanga o ia tāngata ki te haramai. E āwhinatia e mātou I ngā whakaaro rerekē, kia mahi pai I roto I ngā hāpori katoa. Ko tā mātou nei haepapa, kia hanga tētahi āhuru mōwai mā tatou, kia mahi haumaru ai.If you need accommodations for accessibility, please reach out to the recruiter listed for equitable participation in our recruitment processResearch shows that women and people from under-represented groups are less likely to apply for roles when their experience doesn't match the job description perfectly. If you're excited and think you have what it takes, we want to hear from you! Even if your experience doesn't align 100%. Please apply or contact the recruitment advisor listed on the advertisement for a kōrero.

St John

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