Expression Of Interest: Adaptiv Graduate Programme

• This position interacts with, and is accessible to all staff within the organisation and across all locations.

• Clients

• Provide general technical support for Adaptiv clients. Duties include diagnosis and resolution of technical problems and issues.
• Liaise with Adaptiv clients and manage communications effectively to reach resolution.

• Assist with the on-boarding of new clients to Adaptiv platforms.
• Assist in the technical development and implementation of the company’s BizTalk solutions.

• Respond to reported problems with a timely resolution or problem escalation as appropriate.
• Evaluate proposed changes to databases and products and work with colleagues to ensure appropriate testing is carried out.

• Identify and propose improvements to existing systems.
• Identify and introduce industry Best Practice standards in all projects, work requests and responsibilities.
• Seek to educate team members and stakeholders about Best Practice where appropriate.

• Work with the PMO team to meet deadlines under all relevant project plans

• Manage daily tasks and projects to ensure work is completed consistent with assigned priorities and deadlines.
• Participate in planning meetings as required.
• Initiate and attend meetings with team and stakeholders to give timely updates on work progress and resolution of issues.
• Report progress to the Adaptiv team as appropriate.

• Commitment to furthering one’s career growth and development by taking part in and studying towards qualifications and certifications identified by the Company.
• Attain Microsoft Certified Professional (MCP) qualification, and completing base level training/certifications for specialized products. E.g. Microsoft Azure, MuleSoft, Boomi.

• Responsible for taking reasonable care to ensure own safety and health at work, and to avoid adversely affecting the safety or health of any other person at work.

• Due to the fluid and dynamic environment within the group, new, additional or amended position responsibilities may be required at any time.
• Successful demonstration of change orientation is an ongoing responsibility of all positions.

• Complete all assigned tasks in a timely manner.
• Client services – communication with clients to the utmost professionalism.
• All other regular deliverables to be achieved on time and to the required standard.
• All other internal and client-facing regular deliverables (which are not projects themselves) to be achieved on time and to the required standard.
• Ensure all actions directly support the company objectives, values, polices and processes.

• A related tertiary degree or at least 2 years relevant help desk experience is required.
• Formal training in programming fundamentals (e.g. language semantics, best practice, patterns) would be preferred.
• Experience in a support environment and knowledge of service delivery methodologies.

• Microsoft Windows Server based products including Windows Server 2012, 2016, IIS, MSMQ
• Microsoft Cloud Services - Azure and Logic Apps
• Microsoft SQL Server and BizTalk Server administration knowledge/experience preferred
• EDI (Electronic Data Interchange)
• XML and some XSLT
• HTTP protocol
• MuleSoft
• Boomi

• Strong communication skills both verbal and written
• Strong relationship building and interpersonal skills – demonstrates confidence, collaboration, builds rapport, and works well with all levels of the business
• A strong eye for detail and excellent accuracy
• Self-managing with a highly motivated and results driven approach
• Sense of urgency, can-do and proactive attitude
• Demonstrates resilience.
• Highly organised with the ability to prioritise and manage one’s time to juggle multiple tasks and deadlines
• Innovative - thinks outside the box and demonstrates a sound problem-solving mindset and analytical skills
• Continuous improvement mindset
• Flexible and adaptable
• Total and complete professionalism
• Total integrity, trustworthiness and dependability
• Sense of humour

ICM Asia Pacific