P&C Claims Examiner
Chubb
- Auckland
- Permanent
- Full-time
- Manage claims and provide an efficient and professional service within the delegated authority.
- Manage a portfolio of Property and Casualty claims in accordance with Chubb Best Practice Guidelines.
- Ensuring claims are proactively managed and kept up to date through use of Chubb's internal workflow management systems
- Ensuring that loss reserves are set and maintained in accordance with the Chubb Insurance guidelines.
- Recognise and pursue subrogation where applicable.
- Maintain and build positive relationships with all customers.
- Review and escalate customer disputes.
- Support underwriting in marketing efforts by representing the claims product and its performance.
- Support underwriting in understanding claims requirements associated with the release of new products.
- Complete Large Claim Summaries (LCS) for losses that meet LCS criteria and publish to relevant distribution list.
- Maintain a close working relationship with TPAs, carrying out scheduled Audits to ensure compliance with our service standards.
- Any other duties as directed by management.
- 1 - 3 years Property claims experience
- Tertiary qualified, law degree preferred
- Experience in dealing with Insured's, brokers and Third-Party service providers
- Strong customer service focus
- Experience with litigation procedures
- Broad knowledge of insurance industry and claims processes
- Good written and oral communication skills
- Self-starter with common sense
- Problem solving ability
- Good keyboard/computer skills