Booking Administrator | Christchurch Hospital
- Christchurch
- Permanent
- Full-time
- Christchurch - Christchurch Health Campus - Cardiology Unit
- Permanent full-time position working 40 hours per week
- Schedule and manage patient bookings for outpatient and inpatient services, including planned care procedures, in accordance with Health New Zealand and MoH standards.
- Assist with clinic and surgical list utilisation, cancellations, and waitlist management.
- Support the smooth running of outpatient clinics by managing patient arrivals and departures.
- Collaborate with clinical and administrative teams to align booking processes with service delivery goals.
- Maintain accurate records and data entry to support reporting, compliance, and health target requirements.
- Provide excellent customer service while maintaining patient confidentiality and privacy at all times.
- Proven administrative experience with excellent organisational and time management skills.
- Strong customer service focus with the ability to communicate effectively with patients, clinicians, and colleagues.
- Accuracy and attention to detail, with the ability to meet deadlines and work independently.
- Competence in Microsoft Office Suite (Word, Outlook, Excel) and quick to learn new systems.
- Fast and accurate typing skills (50 - 70 wpm).
- Strong written and verbal communication skills.
- A proactive team player with excellent problem-solving skills.
- Previous administrative experience in a healthcare environment.
- Knowledge of medical terminology and the public hospital system (including patient management systems such as SI PICS).
- Awareness and sensitivity to people of different cultural backgrounds.