Store Manager | Wellington
Lululemon Athletica
- Wellington
- Permanent
- Full-time
- Create and foster a respectful and inclusive team environment and culture by welcoming and celebrating differences to ensure a supportive and engaging experience for team members and guests.
- Establish a vision for the store, based on key metrics and initiatives, and cascade to all team members.
- Build a strong and diverse team that includes team members with various experiences, backgrounds, and skillsets to drive store operations.
- Manage the store's hiring process, including recruitment, selection, and onboarding, ensuring a focus on IDEA (inclusion, diversity, equity, and action) and other lululemon priorities.
- Support ongoing learning and development of all store team members consistently and equitably by providing direct feedback, coaching, mentoring, and career path guidance, and addressing performance concerns.
- Engage in career discussions to support and reinforce team understanding of how working at lululemon will contribute to career and personal growth.
- Provide team member recognition, gap assessment, and overall performance documentation to support and reinforce the career and personal growth of your team.
- Plan and prepare team member schedule according to labour requirements, availability, and budget considerations.
- Address all employee relations issues, including knowing when to partner with People and Culture (P&C) team to take appropriate action.
- Support team members (e.g., leading by example or coaching) to ensure a great guest experience, including assessing guest needs, providing technical product education, and supporting in-store transactions.
- Lead dynamically on the floor to assess and fulfill the needs of the business, team, and guests.
- Address emergent issues, including guest escalations and emergency requests.
- Increase brand awareness and acceptance in the community by cultivating inclusive relationships with partners and community influencers and seeking to engage with diverse community resources and programs.
- Establish and maintain local relationships with ambassadors, sweat leaders, and other external partners by identifying, selecting, training, and facilitating relationship building with guests and team.
- Establish supportive and productive relationships with all team members, focusing on personal and professional development.
- Collaborate with in-store team members to ensure optimal guest experience that values guests' time and support store operations.
- Manage whole store profit and loss (P&L) in accordance with goals (sales, budget, etc.).
- Plan and execute high-level quarterly and annual planning for store with respect to strategy, budget, and labour (including recruiting and training/development).
- Plan floor coverage and make decisions to maintain efficiency and effectiveness of floor operations.
- Understand and adhere to people safety policies and procedures to maintain a safe work environment.
- Perform work in accordance with applicable policies, procedures, and laws or regulations.
- Accountable for controllable budget; labor hours; annual sales plan target
- Leadership role directly responsible for all store employees (may delegate some aspects of management)
- Legally eligible to work in the jurisdiction of the store which you are assigned to, or willing to work abroad if necessary.
- Willing to work a flexible schedule .
- Willing to work as part of a team and also complete work independently or alone
- Willing to move through a store for most of a shift to help guests and accomplish work
- 1 year people management experience
- Education: High School or Secondary School diploma, equivalent or above
- Education: Bachelor's degree or equivalent
- Experience: 2 years retail or sales specific management experience