Senior Analyst Application Support
University of Otago
- Dunedin
- $75,380-84,656 per year
- Permanent
- Full-time
INFORMATION SYSTEMS GROUPThe University of Otago is New Zealand's oldest University and is growing its digital capabilities to position for the future. To this end the organisation has modernised its Information Systems department with new roles and a mission it is to deliver future focused digital systems that will enable the organisation for the years ahead. Come and join a great team that helps the future happen.
- Make your mark in this key information systems delivery role.
- Experience in one of the country's most complex IT environments.
- Great people and a collaborative IT culture.
- Awesome employee benefits, working from home and flexible work options.
- Competitive salary and 5 weeks annual leave.
- Analyse user requests and translate routine requirements into cost-effective design and configuration recommendations.
- Identify opportunities for automation or repetitive tasks and seek to optimise value adding support work.
- Provide Level II and above support, troubleshooting and problem resolution to users.
- Manage lifecycle changes to information systems and provide input to the enterprise architecture function for the effective management of information systems.
- Tertiary qualification in a relevant discipline or recognised qualification(s) appropriate to the role.
- Considerable demonstrated experience in the provision of customer focused information systems services, in a medium sized or complex organisation supporting enterprise-wide information systems; system administration; system integration; or general IT service delivery and support.
- ITIL Certification.
- Experience in administering, maintaining, and documenting enterprise and/or distributed systems.
- Experience with systems implementation processes and practices.