General Manager
- Whakatane, Bay of Plenty
- Permanent
- Full-time
Every day, in every way, we bring real heart to work. It's what drives us to deliver our refreshingly different commitment to supporting the people who make a real difference in enriching the lives of our society's most vulnerable. In New Zealand, we are making a difference through our 39 care homes and 36 retirement villages. You'll be part of an inclusive culture where you can make a difference while growing your career. It's a big call. But imagine the impact you could make.About the role
Reporting to the Operations Manager for the region, this is a fantastic opportunity to lead the day-to-day operational management of the Mary Shapley Care Home and Retirement Village. Located in a fabulous semi-rural community with wonderful beaches, plenty of sunshine, amazing climate, vibrant Māori community, lots of fishing and the BEST strawberries! It's not called the Bay of Plenty for nothing! The Care Home and Retirement Village offers 78 bed care beds, 29 villas, 22 stylish one-bedroom serviced apartments and excellent community offering our residents independence, community and freedom. It's our ambition to be New Zealand's most customer-centric retirement village and care company.Where You'll Make an Impact
- Single site management across both care home and adjoining retirement village
- Achieving sales, occupancy, and financial targets while managing your budget.
- Recruit, retain, and lead your team of around 100, while facilitating the development of their careers.
- Support your team to provide exceptional, seamless person-centred care to the residents and their families.
- Demonstrate leadership in Quality & Risk Management and Health and Safety requirements.
You have a passion for people, a collaborative, engaging, and empathetic communication style and a strong understanding of commercial drivers to enable you to work alongside the wider business, residents, and their families. This role is diverse and demanding, and you will be required to develop and implement strategies to integrate care across both care home and village.
A relevant tertiary qualification in business administration.
- Strong commercial acumen with proven experience as a business manager in a large, fast paced and complex environment, preferably with an aged care or health background.
- Experience leading and coaching large teams, driving engagement and optimising work processes.
- Financial analysis and budget management experience.
- Experience and strong evidence of developing a culture of trust, performance, and transparency focused on the customer.
- Proven experience leading transformational change where teams are engaged, resulting in commercial and customer improvements.
- Strategic mindset with experience working with stakeholders, which includes liaising with Te Whatu Ora, Allied Health team, local community, residents and families.
- Resilience, adaptability and ability to manage ambiguity.
- Empathy with a caring attitude to residents, employees, and visitors.
- Experience with audit management and leading continuous quality improvements.
- Fully subsidised Southern Cross health insurance to our eligible permanent NZ employees and a discount on insurance cover for eligible family members.
- Wellbeing discounts and advice, EAP counselling services, study support, and cultural leave.
- Paid parental leave - in addition to standard parental leave, Bupa offers 12 weeks of paid leave for primary carers and 2 weeks for secondary carers.
- Professional Development - in-house and external training and development.
- Industry-competitive remuneration and benefits, and internal reward and recognition programmes.
- No matter who you are or where you come from, we encourage you to 'Be You at Bupa.'
- An accredited employer with Immigration NZ that values its diverse employees.