Customer Service Coordinator

Nurse Maude

  • Christchurch
  • Permanent
  • Full-time
  • 1 day ago
Te Mahi/About the PositionPermanent full-time position, based in our Christchurch office. Usual hours of work will be rostered over seven days, including weekend and evening shifts, between the hours of 7:00am and 9:30pm.You will play a key role in the organisation, liaising with both clients, support workers and internal support services to provide a consistent and quality service.Key Aspects:Proactively utilising the client management computer system, service coordinators will work as a team to ensure:
  • support worker rosters are accurate and timely
  • visits are scheduled effectively and in line with service requirements
  • all support worker leave is managed effectively
  • an up-to-date and 'live' overview of service delivery is maintained at all times
  • effective and timely communication with clients and workforce, including proactively responding to queries or concerns
Working with the Community Services Team Leaders and Service Manager, the successful applicant will have a great rapport with all clients and staff and will assist with proactive management of any performance issues.He momo/About youTo be successful in this role, you will have recent experience working with staff and clients either in the healthcare sector, or in a role where you have used computer systems to allocate workloads, problem solve and think critically, whilst maintaining an exceptional level of customer service.You will also have the following skills:
  • Exceptional customer service, and a friendly and professional manner
  • Patience, resilience and a "can do" attitude in challenging situations
  • The ability to prioritise effectively and efficiently
  • A proactive and professional communication style
  • Systems orientation, with intermediate to advanced computer skills
  • Team orientation, working well with others at all levels
  • Critical thinking
Te Whakahaerenga/The OrganisationNurse Maude has been caring for the community since 1896. Our reputation for delivering consistently high-quality home support and nursing care is due in no small measure to the experience, professionalism, commitment, and sheer drive of our people.Ki te huanga/Benefits of working at Nurse Maude: As well as joining a friendly and supportive team in a varied and rewarding role, Nurse Maude offers:
  • Wellbeing - The wellbeing of our staff is very important to us. We offer discounts on a range of wellbeing activities including gym memberships, massages, eye tests and glasses, mole checks and dentures
  • Staff Discounts - You will have access to a range of great staff discounts with our suppliers
  • Health Insurance- Discounted healthcare through Southern Cross
  • Staff Development - We encourage and support personal and professional development through study and research
  • Hourly rate - Your experience is recognised with competitive rates
If you are interested, you will:
  • Be legally entitled to work in New Zealand.
  • Have received and can provide evidence your covid-19 vaccines and boosters.
If you are a team player who enjoys working with people, thinking outside the square and functioning well under pressure we would love to hear from you.We are now accepting applications online - to apply, visit our website .

Nurse Maude