IT Business Systems Support Specialist
Fosterra
- Christchurch
- Permanent
- Full-time
- Strong understanding of IT infrastructure and networking to the level where you can diagnose an issue accurately. You don’t need to have the technical hands-on experience to resolve all issues as support is available from the internal Global IT team.
- Service delivery management capability to build strong relationships with the Global IT team and other vendors to manage and direct them to provide IT services to the level NZ staff require.
- Capability to provide applications support and training for the Microsoft 365 Office environment and other key business applications.
- Capability to provide Sharepoint administration, customisation, security and permission settings.
- Ability to run SQL Queries and Reports, with exposure to reporting tools such as Power BI would be viewed favourably.
- Providing support to staff to resolve IT issues in a quick and efficient manner.
- Recording, tracking and documenting all service requests and issues, including the decisions made, actions taken, and resolutions achieved.
- Being hands-on in fixing desktop issues, including the installation of hardware upgrades to desktop software, and configuring systems and applications.
- The autonomy of being the key NZ based IT person while having the benefit of working within a clear global IT strategy and network of IT professionals from the parent company.
- Working with modern technology, moving towards a cloud environment.
- An idyllic rural location with a great company culture.
- Excellent benefits package including a competitive salary, health, life and income protection insurance.