Complaints Assessor | Āteha Take Amuamu
- Wellington
- $80,402 per year
- Permanent
- Full-time
- Join a team making a real difference in the lives of New Zealanders. Use your analytical and communication skills to support fairness, accountability, and better outcomes in health and disability services.
- Excellent writing and communication skills required
- Several permanent full-time positions
- Auckland CBD or Wellington CBD Location
As a Complaints Assessor, you'll be part of a high-performing team responsible for assessing and resolving complaints about health and disability services. You'll analyse new complaints, draft clear and empathetic correspondence, review clinical and provider responses, and engage directly with consumers and providers to support resolution.You'll work closely with senior colleagues to ensure complaints are managed fairly, efficiently, and in line with the Commissioner's statutory responsibilities.This is a great opportunity to develop your skills in a meaningful area of public service. You'll gain experience working with legal and clinical information, contribute to the resolution of complaints, and help identify issues that matter to consumers. You'll also be supported to grow your capability through mentoring, peer learning, and exposure to more complex work overtime.Desired Skills and ExperienceKo ngā mea ka hiahiatia e koe kia angitū te haere | What you'll need to be successful:We're looking for someone who is thoughtful, empathetic, and detail-oriented — someone who can communicate clearly and calmly, even when the subject matter is sensitive or complex.You'll bring:
- Excellent writing and communication skills
- The ability to engage with people from a wide range of backgrounds
- A calm, professional, and empathetic approach
- Resilience when working with challenging or emotional content
- Strong problem-solving and analytical skills
- A genuine interest in health, disability, and consumer rights
- A relevant tertiary qualification (law, health, or disability-related fields are an advantage)
- At least two years' relevant experience in complaints, investigations, customer resolution, or a related area
- Four weeks annual leave and 15 days sick leave
- EAP service and professional supervision
- Flexible working opportunities, including working from home (3 Days in the office and up to 2 days at home)
- Discounts on health insurance
- Learning and professional development opportunities