Guest Service Agent

Auckland
Permanent
Part-time

15 days ago
Apply easily

Company DescriptionMinor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed.Our people are the heart of our success, and we are committed to investing in your skills to support your career growth and advancement. You’ll feel valued as part of a tight-knit team, united in delivering exceptional guest experiences and thriving in a company dedicated to fostering an outstanding workplace culture.Job DescriptionWe are looking for a Guest Service Agent to join our team on a part-time basis, 24 hours per week.Located in the heart of Auckland’s vibrant CBD, Avani Auckland Metropolis Residences offers guests stylish serviced apartments with sweeping views of the city and harbour. Set within a beautifully restored heritage building, the property combines historic charm with modern comforts, delivering the perfect blend of convenience, sophistication, and urban living.Key Responsibilities Include:

Delivering outstanding guest service.
Providing smooth check-ins and check-outs.
Maintaining front office to ensure a clean and welcoming environment.
Mastering reservations to boost occupancy.
Promoting facilities and upselling promotions.
Communicating proactively and resolving issues swiftly.

This part-time role requires a minimum commitment of 24 hours per week.
The schedule typically consists of two-night shifts, with the balance of hours arranged between day and night shifts. Additional hours may be available to support leave coverage or other business needs.Qualifications

Proven hospitality or customer service experience.
Clear, professional communication skills.
Proactive in exceeding guest expectations.
Skilled at ensuring guest satisfaction.
Polished, professional demeanour.
Flexible availability for a variety of shifts.

Additional InformationAt Minor Hotels, we value our people as the heart of our success. Joining Minor means, you’ll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance:

Career Growth: Learning and development programs to boost your career.
Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
Global Perks: International accommodation discounts across our hotel brands.
Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.
Experiences: Discounted entertainment and activities.
Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
Generous Leave: Parental and birthday leave.
Wellness Boost: EAP and tailored wellness support.

Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.

Avani Hotels & Resorts