Hospitality Experience Assistant Manager - Auckland CBD
- Auckland
- Permanent
- Full-time
🕒 Full-time Position
💼 Compass Group NZ - Business & Industry SectorWhy you'll love working with us
- Premium corporate environment - be part of a world-class hospitality team in a prestigious workplace.
- Grow your leadership career - access formal development pathways within Compass Group's global network.
- Enjoy great perks - health insurance discounts, and a supportive team culture.
- Lead and coach the guest experience team, ensuring service excellence across all touchpoints.
- Deliver transformational customer service, creating "surprise and delight" moments for guests.
- Manage rostering, training, and performance development across multiple service streams.
- Oversee front desk operations, food and beverage presentation, and event logistics.
- Maintain site cleanliness, safety standards, and compliance with food safety protocols.
- Proven experience in a similar hospitality leadership role, ideally in a 4- or 5-star environment.
- Strong communication and interpersonal skills with a warm, professional presence.
- Intermediate proficiency in Microsoft applications and familiarity with AIMs systems.
- Flexible, reliable, and able to work across varied shifts including evenings and weekends.
- Holds or willing to obtain a General Manager's Certificate (Liquor Service) and AVSEC clearance.
- Training & Development: Online learning, NZQA qualifications, and apprenticeships.
- Career Progression: Formal career paths within Compass Group.
- Recognition: Star Awards, Service Awards, and performance bonuses.
- Health & Safety: A strong focus on your wellbeing.
- Discounts: Health insurance, gym memberships, optometry, and more.
- Site Perks: Free uniforms, on-site parking, and access to premium amenities.
- We are New Zealand's leading and largest provider of food and support services across multiple industries.
- These industry sectors are managed by our sub brands Eurest, Chartwells, Restaurant Associates, Medirest, and ESS.
- We specialise in turning ordinary acts of service into extraordinary experiential moments for our clients. With innovative and talented teams across New Zealand, we transform experiences from being GOOD to GREAT.
- Our people are awesome, they breathe life into our brands and make great things happen!
- Our strength comes from the combination of the things we have in common - our shared values, vision, and purpose and to make our commitment unique for you - RESPECT, GROWTH and TEAMWORK are the founding pillars of these commitments.
- We are an equal opportunity employer; we celebrate diversity and are committed to building an inclusive environment for all employees.