Night Auditor
Ibis
- Auckland
- Permanent
- Full-time
- Providing exceptional customer service by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
- Attending to guest requests efficiently and effectively, constantly striving to provide Total Customer Satisfaction.
- Participating in training and development programs to enhance one’s skills and capabilities.
- Promoting and up-selling hotel facilities through strong product knowledge.
- Maintaining a high level of professionalism and ensuring procedures are followed in relation to guest confidentiality and the issuing of room keys.
- Maintaining procedures in relation to credit and cash transactions and accounting documentation.
- Running the night audit process including correctly posting all hotel's revenue for the day, accurately identifying discrepancies, and producing a complete night audit report thoroughly and accurately
- Ensure smooth day-to-day running of front office operations during the hours of 11pm-7.30am
- Ensure a positive guest experience by handling inquiries and anticipating needs
- Meeting & greeting guests arriving late, handling check-ins and early departures
- Perform night audit process, run reports, locate & correct discrepancies, post payments & reconcile transactions
- Overseeing security, preparing hotel for the morning shift & perform hotel cleaning duties
- Assist with other tasks assigned by the Night Manager
- A warm and engaging personality with big smiles
- Professional, personable with a can-do attitude
- Excellent written & verbal communication skills
- Strong attention to detail
- Experience in front office/guest services or a related role is advantageous, but not essential
- If you've navigated the night audit process before, or worked with Opera, that's a plus!
- Strong computer skills, including Microsoft Office
- Regular Shifts: Full Time hours with a focus on your work-life balance
- Excellent Pay: Including night shift allowance.
- Career Growth: Unleash your potential with our career development and training opportunities.
- Perks & Benefits: Access to Accor discounted hotel rates in New Zealand & worldwide, and health insurance discounts with Southern Cross.
- Hospitality Passion: We offer top-notch training for the hospitality professionals wanting to craft the art of hotels.
- Flexibility: Embrace night shifts, passionate about delivering exceptional service & upholding high standards.