Associate SOE Engineer
Datacom
- Wellington
- $60,000-75,000 per year
- Permanent
- Full-time
- Ensure the consistent delivery of service and outstanding levels of customer satisfaction by demonstrating timely, professional, and attentive responses to customers
- Escalation point for customer related queries, incidents or problems
- Maintain documented architectural standards for nominated customers
- Identifying process improvement opportunities within nominated customers
- Input toward Statements of Work and implementation of small ad-hoc projects
- Liaise with customers, other Datacom business areas and any associated third-parties
- Maintain a high level of knowledge and understanding of the benefits of relevant technologies including industry certifications
- Perform upgrades on applicable hardware and operating systems as required/requested
- Assist with the identification and implementation of shift left initiatives
- Windows 10 / 11 and M365 (AAD, SSO, MFA, Conditional Access, Defender, Exchange Online, OneDrive, Teams etc)
- SCCM / MECM
- Jamf
- Application Packaging
- Intune
- Autopilot
- Desktop Virtualization
- Google Chromebook Admin
- Relevant Industry Qualifications