Support Analyst - IT (Service Desk)

OceanaGold

  • Waihi, Waikato
  • Permanent
  • Full-time
  • 7 days ago
  • Apply easily
Company DescriptionOceanaGold is a growing mid-tier gold and copper producer listed on the Toronto Stock Exchange (TSX). With four operating mines—Haile in the USA, Didipio in the Philippines, and Macraes and Waihi in New Zealand—we are committed to safe, responsible mining that generates strong returns and supports sustainable development.Our purpose is mining gold for a better future. The gold, copper, and silver we produce power renewable energy, life-saving medical devices, and the technology that connects communities. Beyond this, our operations drive economic growth and improve health and education outcomes in the regions we serve, supporting over 3,700 direct jobs globally.Guided by our values—Care, Respect, Integrity, Performance, and Teamwork—we strive to be a trusted company people want to work for, partner with, and invest in, creating lasting value for all our stakeholders.Our Waihi Operation in the North Island of New Zealand is an underground operation. A recent consent to develop the previous Martha mine has provided our project with an extension of life providing our 350 staff and contractors, and the people of Waihi, an assurance that we plan to be here for the long-term.Job DescriptionBring your technical experience to facilitate delivery of IT support to Waihi-based OceanaGold IT users.Key Responsibilities:
  • Provide first point-of-contact IT support functions for Waihi IT, including in-person, phone, email, and Instant Messaging support for site employees.
  • Complete initial computer hardware setup for new devices, including deployment to the user.
  • Provide cover for the other site IT roles during their leave periods.
  • Facilitate day-to-day IT purchasing functions.
  • Assistance with more complex IT projects/fixes, as directed by other members of the IT team.
  • Look for potential unreported IT issues and create tickets to report these if necessary.
  • Manage the Waihi IT unassigned work queue, resolving tickets as able, or assigning to other members of the IT team as appropriate.
  • Assist with keeping the Waihi computer hardware fleet up-to-date by identifying computers in need of maintenance or replacement.
  • Assist with installing and updating software on user computers.
  • Assist with identifying and resolving IT infrastructure and server maintenance issues.
  • Note that there is on-call element with this role (1 week out of 3).
Qualifications
  • Minimum of 4 years in an IT service desk (or similar) role.
  • Experience working within an IT support team.
  • Cisco competency (Cisco Certified Network Associate - CCNA).
  • Current MS Server qualification.
  • Full Drivers Licence – ability to drive manual vehicles is essential.
  • Preferable: Confined spaces and working from heights certifications.
  • Preferable: Bachelor’s degree in IT or a similar qualification (Advanced certificate at a minimum).
Other:
  • Ability to operate in confined spaces due to a requirement to sometimes work in an underground mining environment.
  • Ability to work from heights.
Additional InformationWHAT'S ON OFFER:
  • Residential role - live and work in Waihi, the gateway to the stunning Coromandel region
  • Competitive salary + short-term and long-term bonus
  • 9-day fortnight lifestyle roster (enjoy a long weekend every second week)
  • Discounts on retail and services
  • Free Southern Cross Healthcare
  • Life Insurance
  • Free Gym Membership
  • BP Fuel card discount
  • Career Development Opportunities
  • Long service recognition
  • Living Our Values recognition program
  • Access to OceanaGold Employee Assistance Program (EAP)
  • Exceptional working environment where people are valued and respected
YOU MATTER: OceanaGold is committed to providing equal employment opportunities. We believe a variety of perspectives are not only welcome – they are essential to our success. Should you require any assistance applying for this opportunity, please contact us at careers@oceanagold.comApplications close 29 September 2025. Shortlisting will commence immediately. Applicants must be eligible to work in New Zealand.PLEASE NOTE: APPLICATIONS FROM AGENCIES WILL NOT BE ACCEPTED

OceanaGold