Outreach Keyworker - Kaimahi Mataamua Totoro Whānui

Auckland City Mission

Auckland
Voluntary
Full-time

30 days ago

Full Time
Application Closes 05 Sep 2025
Auckland - Central Auckland
Social Worker

Outreach Key Worker - Kaimahi Mataamua Totoro WhānuiFixed term to July 2026Hours of work are over 3 shifts: 0600 - 1430, 0800 - 1630, 1330 - 2200 (Mon to Fri)About the roleThe role of Outreach Key Worker - Kaimahi Mataamua Totoro Whānui provides daily outreach within Auckland CBD and surrounds to people sleeping rough. Outreach key workers provide support and coordination to access into health, housing and other social services. To do this effectively you will need to understand and demonstrate the Housing First and Tāiki principles and utilise these to guide your practice.Keyworkers work within a diverse team to engage with people proactively and/or through agency and community referrals. You will use effective case management and advocacy skills, you will build trust and rapport, and identify and respond to people's immediate and long-term needs using a strengths-based approach. Outreach Keyworkers provide services to individuals and families in a variety of settings, the majority of which will be in community and public spaces but will also include Mission sites and emergency housing.We value team development and our people's career growth; we will mentor you on your unique journey to do meaningful work in a supportive environment. This role is a great starting point where you can learn on the job and work towards a longer-term career at Auckland Mission.Duties

Connect with whānau who are rough sleeping through assertive outreach activities.
Provide consistent engagement and build relationships with whānau in a planned and coordinated way.
Provide assessment in line with the Street to Home framework to understand whānau needs and inform goal plans.
Deliver outreach and case-management to people experiencing homelessness and/or housing instability.
Develop and maintain positive and professional relationships with internal and external stakeholders, e.g.: Auckland Council Staff.

Skills

Previous experience working with clients who have complex needs including trauma, mental health, addiction, poverty and homelessness.
Understanding of complex cultural, social and economic factors that contribute to homelessness.
Community development and engagement experience.
Empathy and understanding of issues of trauma, mental health, addiction, poverty and homelessness.
Full, clean New Zealand driver's licence.

Skills, experience and knowledge may also be obtained from a number of different experiences. For example, from paid work, voluntary work, work undertaken within your Church, Marae, or from specific iwi/whānau responsibilitiesBenefits

5 x 'Mission leave' days, additional to annual and sick leave.
Access to EAP & external supervision.
Access to kapahaka, and weekly waiata.
Ongoing training and development.
15% discount at Auckland City Mission Op Shops.
Access to low cost, farm fresh produce on a weekly basis.
Close to public transport.
Career progression opportunities.

About the organisation:Auckland City Mission - Te Tāpui Atawhai supports Aucklanders in greatest need. Our services have evolved as the city's social needs have changed, and we respond to these needs with care and compassion while advocating for a reality where there are: enough suitable homes, enough money for nutritious food, and easily accessible health care for all. Since our doors opened more than 100 years ago, this has been our 'why'. Today, we operate across 9 sites in Tāamaki Makaurau. We offer support for however long and in whatever way is needed - for some people, that's simply accessing one of our many services, for others, it's a complex journey with our full support. Over the past 12 months, the Mission has provided 200 people with permanent homes, conducted over 20,000 consultations at the Calder Health Centre in HomeGround, cared for 462 people in our residential social detox facility in HomeGround, distributed almost 50,000 food parcels to families and individuals, and served over 80,000 warm meals in our community dining room, Haeata. Last year we were proud to win the Nga Āhuatanga o Te Tiriti Tohu (Award), and the Supreme Award at the 2023 Diversity Awards. These awards recognise our mahi to create a workplace which empowers Māori, and where Māori solutions can be developed and offered to the people who we support. If you are interested in this role, please apply with your resume and a cover letter outlining your interest in the role and the Auckland City Mission.

Auckland City Mission

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