Customer Support Advisor
- Hamilton
- Permanent
- Full-time
- Conduct outbound calls to existing and potential customers to offer information on Brandt parts, maintenance, and repair services.
- Meet and exceed sales targets and key performance indicators (KPI's) related to parts and service sales.
- Assist customers in identifying their parts and service needs accurately.
- Provide detailed information on Brandt parts, pricing, and service options.
- Collaborate with the service team to schedule appointments and allocate resources efficiently.
- Assist the customers in understanding the importance of routine maintenance and recommend appropriate service on the equipment needs.
- Maintain accurate records of customer interactions, orders, and service history in our CRM system.
- Follow up with customers to ensure satisfaction, address any concerns or questions, and build long-term relationships.
- Stay updated on the latest Brandt product releases, service offerings and industry trends.
- Extensive knowledge of heavy equipment parts, operations and agriculture industry.
- Previous Sales experience in similar role preferred.
- Experience in building rapport and maintaining positive relationships with customers.
- Results-driven with a focus on achieving sales targets.
- Ability to work independently and as part of a team.
- Strong organisational and time management skills.
- Capability to travel within the territory and work flexible hours.
- A valid driver's license and clean driver's record are required.
- Attractive remuneration package
- Work independently with the support of a team
- Opportunity to be pivotal in the growth and success of our Business.
- Ongoing Training & Development
- Advancement Opportunities
- Employee Assistance Program