Op Shop Manager / Papamoa

SPCA

  • Bay of Plenty
  • Permanent
  • Full-time
  • 18 days ago
ABOUT THE TEAMWe're opening a brand-new SPCA Op Shop in Papamoa's Fashion Island and are looking for a strong, hands-on retail leader to take the reins. This is an exciting opportunity for someone ready to build something from the ground up, establishing a high-performing, community-focused store that supports SPCA's mission to care for animals in need.This is a unique and high-impact role, and we are looking for someone with a proven track record in retail leadership, ideally within the second-hand or vintage space. Strong local knowledge and community connections will be highly valued.ABOUT THE ROLEWe have an exciting opportunity at our New SPCA Op Shop in Papamoa (Fashion Island) for a:
  • Op Shop Manager
  • Permanent
  • Tuesday to Saturday roster (40 hours)
Key Responsibilities
  • Manage daily operations of the Op Shop, ensuring a clean, welcoming, and well-stocked store.
  • Oversee stock collection, sorting, pricing, merchandising, and inventory to drive sales and maintain quality standards.
  • Recruit, lead, train, and support a team of volunteers, fostering a positive and productive environment.
  • Deliver excellent customer service and ensure volunteers do the same.
  • Handle cash, banking, and reporting accurately in line with SPCA procedures.
  • Ensure compliance with health & safety, legal, and SPCA policies.
  • Develop in-store promotions and maintain attractive displays to maximise turnover.
  • Build relationships with donors, suppliers, and the local community to support the shop and SPCA's mission.
Want more details? Head to our SPCA 'Join our team' page and find the role to view the position description.ABOUT YOUThis is more than just a leadership role, it's an opportunity to make a real difference. Every sale contributes to SPCA's vital animal welfare work, and you'll play a key role in creating a welcoming, well-run shop that supports both the community and our mission.Skills & Experience
  • Retail management experience (second-hand or charity retail preferred but not essential).
  • Team leadership or volunteer coordination experience.
  • Strong customer service, communication, and interpersonal skills.
  • Confident with cash handling, banking, and financial reporting.
  • Well-organised, self-motivated, and able to manage multiple priorities.
  • Computer-literate, with experience using Microsoft Office.
  • Full, clean driver's licence.
SPCA PURRRKSAt SPCA, working with purpose is just the beginning. Our team is passionate about animal welfare and proud to make a real difference across New Zealand. If you're looking for a role where your values, wellbeing, and contributions truly matter, here's what we offer:
  • Enjoy a paid day off for your Birthday, it's our way of celebrating you!
  • A workplace culture where collaboration, development and kindness are key.
  • Exclusive discounts and benefits, including pet insurance and retail offers.
  • Access to 24/7 confidential wellness support.
  • Feel good knowing your work is improving the lives of animals in need.
HOW TO APPLYExcited to join the team? We'd love to hear from you! Click Apply Now to visit our careers portal and submit your application. Please note that emailed CVs will not be accepted. Applications are reviewed as they're received so don't wait apply today!We value diversity and welcome applicants from all backgrounds. All candidates must have the legal right to work in New Zealand.

SPCA