Sea Logistics Customer Care Manager

Kuehne+Nagel

Wellington
Permanent
Full-time

1 month ago

Sea Logistics Customer Care Manager | New Zealand | NZ2033974We are looking for a Customer Care Location (CCL) Manager to lead a team of Logistics Specialists based in Wellington.YOUR ROLEReporting into the National Sea Logistics Customer Care Manager (based in Auckland) with a dotted reporting line to the National Air Logistics Customer Care Manager (based in Auckland), the successful candidate will be well versed in both Sea & Air Logistics Operations. The CCL Manager puts the customer at the forefront of everything they do, through understanding our customer's problems, building strong relationships and effectively identifying ways we can improve our service to our customers. The role will have approximately 4 direct reports so a passion for leading, motivating and developing a team is essential!YOUR RESPONSIBILITIES

Driving and supporting your team to deliver customer excellence alongside the Sales and Operations Teams
Leading, motivating and coaching your team - creating strong team morale by being open, responsive and approachable
Managing the performance and development of your team, through performance reviews and ongoing development conversations
Ensuring customer satisfaction and retention
Being the point of escalation for your team, providing solutions and coaching through problems
Determining specific service requirements and guiding customers on the end-to-end freight forwarding process, including regulatory requirements and documentation
Identifying and pursuing opportunities to up-sell and deliver value add services
Building long term and effective relationships with internal & external stakeholders

YOUR SKILLS AND EXPERIENCES

A minimum of five years logistics experience - with in depth exposure to Sea Logistics operations
Previous experience leading and coaching team members is highly advantageous; the desire and passion to lead people is essential
Experience in complaint escalation and the ability to transfer this skill to your team
Ability to think outside the square, solve problems and remain calm under pressure
Strong organisational skills including the ability to prioritise tasks, effective time management and a high level of accuracy
Excellent communication skills, both written and verbal
Impeccable interpersonal skills and the ability to collaborate positively and constructively with multiple stakeholders

*Please note - we will only accept applications from those with current NZ working rights and will only contact those
who have been shortlisted to the next stage of the recruitment process.With over 82,000 employees at some 1,300 locations in over 100 countries, the Kuehne + Nagel Group is one of the world's leading logistics companies.As an employer, Kuehne + Nagel stands for equal opportunity and we are committed to diversity in our teams. We believe that you can make a valuable contribution to Kuehne + Nagel and look forward to receiving your application.

Kuehne+Nagel

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