Safety Response Coordinator

ACC

  • Hamilton
  • Permanent
  • Full-time
  • 2 days ago
Job Category: Data & AnalyticsJob Description:
  • Grow your career with an organisation thats supports your development
  • Permanent, full-time role based in Hamilton
  • Work from home up to three days per week once trained in the role
About the role | Mō te tūranga mahiAs a Safety Response Coordinator, you will have an opportunity to share relevant information with fellow The Centre for Family Violence and Sexual Violence Prevention (previously Te Puna Aonui) agencies and specialist family violence NGOs to support risk assessment and safety planning for families and whānau impacted by family violence. You will review the claims histories of children and young people who may be in need of care and protection or where ACC holds concerns for their safety and wellbeing and escalate concerns or high-risk situations.Please note this is a non-client facing role.This is a permanent opportunity based in Hamilton. Flexibility is required as there is a business need for rostering 7 days per week (between the hours of 7am - 4pm), including statutory holidays.As part of the Safety Response Team, you will be required to meet the business need of working weekends and public holidays on a rostered basis. The hours of work are 40 hours per week, Monday - Sunday between the hours of 7am - 4pm. The roster includes days off during the week if you are rostered to work a weekend day.The role may involve exposure to challenging information. ACC provides a collaborative environment and access to various support mechanisms, including training and professional supervision.Working at ACC | Mō ACCWe can offer you a starting salary of $67,422 PLUS a 9% superannuation contribution (total package $73,512), annual performance reviews linked to pay increases, and corporate discounts for health insurance, gyms, and more! We can also offer you:Career development
  • Regular career and development conversations with your leader
  • On-the-job skill development and coaching
Work-life balance
  • Once you are fully trained in the role (at least 6 months), and in agreement with your leader, there is the opportunity to work from home up to 3 days per week (we provide you with a laptop, headset, monitor, cables, mouse, and a keyboard to support this)
We know that a diverse and inclusive team helps us meet the needs of our customers, and we welcome candidates from every ethnicity, national origin, gender identity, age, and those with a disability or who have additional mental health needs. It is important to us that people are free to be themselves at work. To encourage this, we also have internal employee networks to support our colleagues from diverse backgrounds.Important Skills | Nga Pūkenga Motuhake
  • Previous experience in a role requiring an understanding of complex customer needs.
  • An understanding of good privacy practices and a great track record in safely handling personal information.
  • Strong written communication skills including a proven ability to quickly grasp complex situations and provide a concise rationale of your decisions.
  • Personal resilience to deal with challenging information and situations.
About us | Mō mātouACC exists to support people - we help prevent injuries and get New Zealanders and visitors back to everyday life if they've had an accident.You can find more about ACC and the work we do .How to apply | Me pēhea te tuku tonoApplications will close at 11.59pm on Sunday 14 September, with interviews taking place from from Monday 15 September. We may move forward with screening and interviewing sooner so please apply as soon as possible if you are interested.Applications can only be accepted when submitted through our ACC Career Website. If you encounter accessibility issues when submitting your application, or if you have any questions about the role please email hrhelp@acc.co.nz with the role title and location in the subject line.

ACC