Customer Care Analyst (Japanese Speaking)
Workday
- Auckland
- Permanent
- Full-time
- Welcoming new Workday customers to the Support ecosystem
- Work closely with other Customer Care analysts to ensure our customers’ inquiries are efficiently followed up on
- Handle an incoming case queue and help resolve customer issues in a timely manner
- Clearly and succinctly detail communications to customers
- Liaison between the customer and our internal teams to ensure the customers’ needs are being met
- Prioritize and raise customer issues as the need arises
- Native Japanese, and fluent business level English, both verbal and written
- Minimum of 2 years' experience in a customer service role
- Computer skills (Excel, Word, Powerpoint, software applications)
- Able to absorb new concepts and technologies quickly
- Attention to detail and able to keep track of lots of data effectively
- Excellent teammate who will work across the organization and company to continue improving the way we serve our customers
- Ability to collaborate and build positive relationships
- Excellent verbal and written communication skills
- Ability to understand and interpret data from multiple sources
- Efficiently research customer issues and questions with a follow through to resolution
- Ability to work in a fast paced, dynamic, and upbeat environment
- Forward-thinking individual who will analyze and improve current processes
- Bachelor degree or equivalent experience; business or technical degree preferred