Hotel Reservations Agent
- Queenstown, Otago
- Permanent
- Full-time
- Handle hotel room reservations efficiently via phone, email, and online platforms.
- Respond to guest queries, booking modifications, and special requests in a timely and professional manner.
- Maintain accurate records of all bookings in the hotel’s reservation system (OPERA).
- Liaise with other departments to ensure seamless guest experience.
- Provide exceptional customer service and support in line with brand standards.
- Ensure data accuracy and attention to detail when processing reservations.
- Manage large volumes of correspondence while maintaining service standards.
- At least 6 months' experience in a reservations, hotel front office, or customer service role.
- Proficiency with hotel booking systems such as OPERA or similar front office platforms.
- Strong written and verbal English communication skills.
- High attention to detail and organisational skills.
- Ability to work under pressure and handle multiple tasks effectively.
- Proven commitment to quality and guest satisfaction.
- Hourly rate $30.19
- Staff meals provided while on shift
- Uniforms, washed and laundered daily.
- Learn your Way - Access to our Accor Academy so you can earn while you Learn!
- Work Your Way - Flexibility to ensure a work life balance!
- Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide
- Accor's refer-a-friend bonus
- Accor's Parental Leave Scheme
- Access to our Employee Assistance Program
- Place of employment Novotel Queenstown Lakeside 6 Earl Street
- Full time 30 hours