Customer Service Representative

KiwiRail

Auckland
Permanent
Part-time

13 days ago

Kia OraWe're going places. Are you?Great Journeys New Zealand (GJNZ) operate some of New Zealand's most iconic Tourism experiences and Interregional commuter trains - The TranzAlpine, Coastal Pacific, Northern Explorer, Capital Connections and Te Huia services. Over recent years we have been embarking on transformational change regarding how we offer unique experiences to domestic and international visitors. Originating from scenic train travel, we now offer Scenic Day Trips, Short Breaks & fully guided multi-day tours.We have an exciting opportunity for a motivated Customer Service Representative on a Permanent, Part-time basis to join our team at the Strand station in Parnell.What you'll doAs a Customer Service Representative, not only will you provide exceptional customer service delivery to our passengers, you will also:

Open and close the Northern Explorer arrival area
Provide general travel advice and information to our guests and passengers
Assist with unloading luggage
Ensure customer's luggage is well looked after
Organise taxi services for travelling guests
Ensure pick up area is for authorised taxi services and vehicles

Hours for this role are set:

Wednesday - 3 hours (6:00PM-9:00PM)
Friday - 3 hours (6:00PM-9:00PM)
Sunday - 3 hours (6:00PM-9:00PM)

What you'll needWe are looking for people with exceptional customer service skills and a can-do attitude who are passionate about the service they deliver.To be successful in this role, you must:

Be able to think on your feet in a fast-paced environment
Have a strong customer focus with the ability to relate to people at all levels
Have a sense of urgency and work with speed and accuracy
Be a great problem solver
Maintain your composure and help keep passengers calm in potentially high stress situations
Have impeccable attention to detail and a talent for multi-tasking
Have exemplary communication and interpersonal skills
Have a moderate level of physical fitness as some lifting of passenger's luggage is required

What you'll get

Competitive remuneration
Enhanced leave options
Access to discounted travel, health insurance & holiday houses across NZ as part of the Staff Welfare Trust
A strong Zero Harm policy to keep you safe
Accelerating your career with continued training and development

Why KiwiRail?Our people are everything. That's why KiwiRail is committed to an inclusive, flexible, and supportive workplace where everyone can feel valued, respected, and have equal opportunity to succeed. We encourage applications from people of all ages, genders, sexual orientation, personalities, ethnicities, abilities, and cultures.If you're ready to go places, we're ready to take you there.Position Description:

KiwiRail

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