Gateway Duty Manager

Auckland
Permanent
Full-time

17 hours ago

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.Would you like to become part of the world's most international company?A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!YOUR TASKS:

Ensure strict adherence to Standard Operating processes and procedures.
Promote and support health and safety in the warehouse through a culture of health and safety.
Maintain and support security standards across all operational activities.
Deliver high-quality services that meet and exceed customer expectations.
Lead and coach team members to improve performance, achieve career goals, and strengthen departmental capabilities.
Identify training and development needs and develop succession planning.
Foster a high-performance service culture.
Manage team performance through appraisals, absence management, disciplinary processes.
Promote a positive and engaging work environment through ongoing dialogue and support.
Support the Gateway Operations Manager in identifying opportunities for process, facility, and equipment improvements.
Coordinate shift operations to meet service demands with high quality and efficiency.
Collaborate with other Duty Managers, Service Centres, Branches, and shifts to ensure seamless operations.
Respond promptly and effectively to operational issues and ensure continuity across shifts.
Analyse performance data to achieve strategic goals that reduce costs and enhance customer satisfaction.
Hours of work will be Friday to Tuesday, 7:30am to 4:00pm including weekends. Must be available to work Saturday and Sunday.

YOUR PROFILE:Minimum of 3 years’ operational experience, preferably within the transportation or logistics industryProven 3 years’ experience in people management, with a strong ability to lead and develop teamsDemonstrated ability to hold individuals to the company employment policies and procedures with consistency and integrityStrong communication skills in English, both spoken and writtenExperience in people development and fostering a high-performance cultureTertiary qualifications are desirableOUR OFFER:Strong career support in an international environment.Great culture and colleagues.Multifarious benefit program.Do you see a personal challenge in these versatile and responsible tasks? Then apply now!We look forward to receiving your application!

DHL

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