IT Support - CONTRACT
- Auckland
- $40.00 per hour
- Permanent
- Part-time
This organisation is a publicly funded, mission-critical entity focused on delivering key services that drive development and support growth across various sectors. They work to provide tailored solutions and foster connections to help organisations overcome challenges and achieve their goals.The Role
The purpose of this position is to provide reliable and effective IT support to ensure seamless operations across the organisation. The role involves responding to service requests and incidents, offering Level 1 and Level 2 technical support, and maintaining a high standard of IT service delivery.As an on-call contractor, you will be part of a team that provides critical business-as-usual covers for staff absences. This position requires a skilled and adaptable professional capable of problem-solving in a dynamic environment and working independently. This is a part-time contract that guarantees a minimum of 16 hours per week (2 days per week), with the potential to increase up to 40 hours per week depending on current business needs.Your Profile:
- Minimum of 4 years of experience in a Service Desk or IT support-related role
- Strong technical proficiency in Level 1 and Level 2 support operations
- Expertise in Exchange Online, Active Directory, Azure Active Directory, and device management tools such as Intune
- Proficiency in troubleshooting Windows operating systems, M365 applications, SharePoint Libraries, Zoom, and Teams platforms
- Experience with hardware diagnostics and basic repairs, including imaging of Windows laptops and mobile device support
- Excellent communication skills, coupled with strong documentation and problem-solving abilities
- Self-starter with the ability to work autonomously and efficiently in a fast-paced and dynamic environment
Please send your resume in Microsoft Word format by clicking on the apply button or for further information, contact Ondrej Litavsky or Camilla Hamilton in our Auckland office on 09-915-6700.Job Reference No: 06900-0013267864By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: . Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.