Christchurch - Christchurch Health Campus - Respiratory Medicine
Permanent Part-time position - 20 hours per week - 8am to midday Monday to Friday
Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.About the roleWe are looking for a skilled Administrator to join our Respiratory medicine team at Waitaha Canterbury. This vital role provides key administrative and logistical support to the Respiratory Lab (Lung function testing) and the clinical team, to help ensure that patients receive timely care in line with Waitaha Canterbury and Ministry of Health (MoH) guidelines.As part of the Administration and Clerical Pay Equity Claim settlement this role has been mapped to National Band 4/Profile 4AFor further information about the administration and clerical pay equity settlement please follow the link below:Key Responsibilities:
Customer Service: Provide excellent customer service to patients, clinicians, and other stakeholders while maintaining patient confidentiality and privacy at all times.
Perform the administrative tasks for the Respiratory lab including: Booking lung function tests for outpatients and inpatients (acute), coordinating with Respiratory medicine for OP appointments, maintaining service specific data bases and information systems for full transparency of work within the team, liaising with key contacts e.g. orderlies, and monitoring emails and phones.
Front of house - Limited cover required. Arriving patients on the relevant clinic system, answering calls and assisting with public/patient enquiries, and covering work within the admin cluster for absences/illnesses where needed.
Patient Management System (SI PICS): Use of SI PICS and other clinical systems specific to managing patient information and bookings, ensuring accuracy, timely data entry, and adherence to Planned Care (MoH) requirements.
About youSkills and experienceEssential Skills & Qualifications:
Proven customer service skills with a people-focused approach.
Proficient in data systems and able to quickly learn new applications.
Excellent independent, organizational, time management, and problem-solving skills.
High level of accuracy and attention to detail, with the ability to juggle tasks and meet deadlines independently.
A collaborative team player with mature communication skills (both written and verbal).
Intermediate to advanced proficiency in Microsoft Office (Word, Outlook, Excel).
Demonstrated perceptiveness and a sensible and proactive approach in previous administrative roles.
Desired Skills:
Previous experience in a healthcare administrative role.
Awareness and understanding of different cultural backgrounds.
Knowledge of medical terminology and familiarity with the public hospital system, including patient management systems.
If successful, you will be joining a team that provides critical administrative support to clinicians and helping ensure patients receive appropriate, timely and high-quality care.Working at Health New ZealandHealth New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.How to ApplyTo apply please click “apply now.” All applications must be submitted through our online career's portal. If you have any questions about the role, please contact Kerri McCarthy at Kerri.McCarthy@TeWhatuOra.govt.nzWe will review applications as received and may proceed with the recruitment process, before the closing date of this advert.