Customer Success Specialist

Figured

Auckland
$60,000-90,000 per year
Permanent
Full-time

1 month ago
Apply easily

Figured is a high-growth tech business solving complex problems for agri-financial management. We’re a Kiwi business helping the world and its largest industry become more profitable, more effective and more sustainable.Why work at Figured?

Purpose: Join a company making a significant impact in an industry that feeds the world.
Growth: Enjoy plenty of professional development opportunities with a dedicated budget for courses, workshops, and conferences aligned with your personal growth goals.
Flexibility: We prioritise your impact over where and how you work. Experience our hybrid work environment, where you can enjoy the comfort of your home and the energy and buzz of our amazing Auckland city office.
Health: Benefit from extra leave with 25 days off per year and subsidised health insurance (Wellbeing Two) with Southern Cross.
Fun: Engage in daily quizzes, indulge in Tim Tams, enjoy fresh fruit, ice cream, and Friday Kai. Our social club offers a variety of rituals that bring us together.

Your part to play;

Supporting customers to resolve day-to-day queries and issues with the highest level of service, product & industry knowledge and problem-solving abilities.
Ensuring our customers are comfortable using the Figured App and getting the most out of the platform.

Helping raise the bar with the team through a range of projects to enhance our tools, processes and communications
Collaborate with stakeholders across the organisation to explore new possibilities for our product, based on customer feedback

Build upon our new customer learning platform, to ensure customers have ready access to the tools they need

What are we looking for;

Qualification or experience in Accounting/Bookkeeping would be great (but not essential) - 90% of your customer interactions are with qualified accountants
We don't expect you to be a farmer, but a passion, interest or knowledge of the agri industry will stand you in good stead.
Curiosity, a knack for problem solving and determination to solve curly questions
Humour, we take the work seriously, but not ourselves
Outstanding communication, strong organisational and presentation skills alongside a proven record of building lasting relationships.

At Figured rewards and progression reflect your impact rather than your time served. We don’t have time for corporate politics; we want to move fast and win fast. We work in the open, embrace bold decisions and bring a skin-in-the-game mentality.We expect a lot from each other and take the work seriously, but never ourselves. We support our people with hybrid flexible working, five weeks of leave a year, health insurance and plenty of time to celebrate the wins.If that lights you up - come talk to us!

Figured