Customer Service Consultant

Travvia

  • Auckland
  • Permanent
  • Full-time
  • 29 days ago
Start Your Next Adventure with Travvia!Create Lifelong Memories. Shape the Future of Travel.Looking for more than just a job? At Travvia Group, we’re on a mission to make road trips unforgettable. From campervans to cars and motorhomes, we help travellers explore New Zealand and Australia with freedom and confidence.Now, we're looking for a Customer Service Consultant to join our HQ team and be part of the journey — literally.What’s the gig?Think of this role as your backstage pass to travel AU & NZ. You’ll be the go-to support for customers already out on the road — helping them with everything from booking adjustments to vehicle support and general questions regarding their trip. You will also process inbound sales opportunities from various channels - phone calls, emails, and social media, for all Travvia Group products ensuring a high conversion rate of potential customers into confirmed bookings.This is a permanent full-time position in which you will work across a 7 day rotating roster. Shifts are between 6 am and 10pm, across 7 days per week, including weekends and public holidays.You'll:
  • Be a customer’s lifeline while they’re exploring the open road.
  • Coordinate repairs, maintenance, and service schedules.
  • Jump into phone calls, emails, and DMs to keep customers moving.
  • Turn curious travellers into excited customers by responding to inbound sales queries.
  • Make a real difference to someone’s holiday, every day.
What you'll bring:
  • 2+ years in a customer-facing role (hospitality, travel, or tourism is a big plus).
  • A natural communicator – you love a good chat and know how to listen.
  • A cool head when solving problems, especially when things don’t go to plan.
  • Fluent English – written and spoken. Bonus points for additional languages!
  • A passion for travel, and a basic knowledge of cars or campervans helps too.
  • A full driver’s license and confidence behind the wheel, which will help when supporting customers with their vehicles.
  • Flexibility to work a rotating roster (between 6am and 10pm, including weekends and public holidays).
What’s in it for you?We’re not just offering a desk job — we’re offering a career adventure:✅ 40-hour full-time permanent role
✅ Monthly bonus potential
✅ Hybrid work model (WFH if rostered on weekends)
✅ Free road trips + exclusive travel discounts
✅ Work with a fun, multicultural team
✅ Career progression in the travel industry
✅ Access to tourism perks & partner deals
✅ A creative, inclusive, and values-driven culture
✅ A company that actually values your wellbeing and growthWhy Travvia?At Travvia, we’re not just about vehicles — we’re about experiences. We believe in curiosity, connection, and creating freedom for our customers and our team. Whether you’re helping someone plan their dream trip or guiding them through a bump in the road, you’ll be part of something meaningful.Ready to Roll?We’d love to hear from you! Whether you're ready to apply or just want to have a no-pressure chat about the role, reach out — your next adventure starts here.Travvia is headed up by CEO Simon Birkenhead. JUCY was founded by two brothers in 2001 with 35 cars, a whiteboard, and a desire to give you the green light to have the time of your life. Our campervans grew across New Zealand and Australia where we have branches in 10 locations and an HQ in Auckland and Brisbane.Today, we have over 3,000 and vehicles and 10 locations across Australasia.

Travvia