Operations Manager - Hamilton Gardens

Hamilton City Council

Hamilton
Permanent
Full-time

13 days ago

Operations Manager - Hamilton GardensLocation: Hamilton CityEmployment Type: Permanent, Full timeApplications Close: Sunday, 5 May 2024Join our Team as an Operations Manager at Hamilton Gardens!Are you enthusiastic about horticulture, tourism, and operations management?Imagine starting your workday in a world-renowned garden paradise; an inspiring work environment that fosters growth and creativity!About Hamilton Gardens:Hamilton Gardens is a world-renowned destination, boasting an exquisite collection of themed gardens spanning centuries and cultures. From the tranquil Japanese Garden to the vibrant Indian Char Bagh Garden, our diverse landscapes enchant visitors from across the globe. With over 1.3 million visitors annually, we are committed to providing an exceptional experience that celebrates the beauty and cultural richness of gardens.What does this role entail?As the Operations Manager, your role involves leading the teams responsible for the seamless maintenance and operations of Hamilton Gardens to exceptionally high standards. You'll cultivate a visitor-centric culture, drive continuous improvement, and ensure efficiency. Most importantly, you will shape the team's culture and set performance standards.This multifaceted position focuses on ensuring our gardens are 'visitor ready' every day, befitting of a visitor destination that ranks in the top 1% of Trip Advisor listings worldwide.Specifically, this role requires:Leadership: You'll lead the horticulture operations team, developing and implementing strategies, action plans, and processes to deliver a world-class visitor experience at Hamilton Gardens.Team Management: You'll be responsible for the recruitment, training, rostering, and performance management of the operations team. Your focus will be on ensuring the team delivers to an exceptionally high standard while working safely.Continuous Improvement: Encouraging a visitor-centric culture, you'll promote continuous improvement in systems, processes, and service delivery. You'll also monitor industry trends and best practises to identify and implement positive changes.Stakeholder Relationships: Establishing and nurturing key relationships with stakeholders, community groups, partners, sponsors, and external organisations is essential for success.What do I need to be successful in the role?

At least 10 years' leadership experience in a horticultural management context.
A post graduate diploma within horticulture and/or parks management or related field (advanced degree is beneficial).
Proven and positive leadership skills with demonstrated ability to take people on a change journey.
Health and safety experience within the horticulture industry.
Proven ability to translate strategy into deliverable operational plans.
Ability to manage multiple priorities and calm under pressure.
Strong commercial management skills.
A strong understanding of tikanga and commitment to inclusiveness.

Can I work flexibly?There is flexibility, however its dependent on the requirements of the role. Typically, the role works from 7am through to 4.30pm, which could also include weekends and public holidays.What's the salary?This is dependent and negotiable on the calibre of the skills and experience the successful candidate can bring to the team.Will I be a good fit?This role sits within the leadership team of Hamilton Gardens, who encourage growth, autonomy and have a great supportive culture.What's in it for me?Hamilton Gardens offers a unique opportunity to make a meaningful impact in the world of horticulture and tourism. As part of our dedicated team, you will have the chance to showcase your leadership skills, drive operational excellence, and contribute to the ongoing success of one of New Zealand's most beloved attractions. Additionally, you'll enjoy competitive compensation, professional development opportunities, and a vibrant work environment surrounded by the beauty of our gardens.We offer a range of additional staff benefits on top of the salary, which includes:

Free private medical insurance for you and discounted policies for your family members, with pre-existing conditions covered.
Two paid wellbeing days each year to make sure you are looking after yourself.
An array of internal staff benefits such as learning and career development, retail discounts, and more!

Who will I report to?You will report directly to the Director of Hamilton Gardens.Who will be reporting to me?You will be leading multiple horticultural operation teams across Hamilton Gardens, looking after the overall planting, horticultural care, and maintenance of the grounds.I'm interested! What do I need to do to apply? * If you're interested to learn more -
to view the position description. * If you still have questions about the operations of the team or the role, you are welcome to direct these to the Hamilton Gardens Director:
(we will not be accepting applications via email). * Polish your resume and a cover letter introducing yourself.

Click “Apply now”!
Upload your documents and answer some easy questions about yourself.

We'll be reviewing applications and contacting candidates throughout the advertisement period, up until the week of the advert closing.This role is important to us, so we're seeking an Operations Manager with robust leadership skills, extensive operational management experience, and a collaborative mindset.All candidates will be notified of the outcome on their application via email. Short-listed candidates will be required to complete an interview process, reference checks and a criminal check. Further background checking will be required when relevant to the role. View more information about these checks, our commitment to the Privacy act and details for international applicants by .As a council, we believe in creating a welcoming environment where everyone feels valued and belongs. We value inclusiveness (Kotahitanga) - we respect and value the unique perspectives, experiences, and talents that everyone brings. As a member of our team, you'll have the opportunity to positively influence the lives of the community so that Hamilton's full potential can be unlocked making it the best place to be. It is important to us that we support you throughout our selection process (interview and assessments). If you have any access needs during this process, let us know in advance so we can make sure these are met.This role is being sourced directly. If/where Hamilton City Council requires the support of a recruitment agency, we will seek this support from our panel of selected agencies. Hamilton City Council will not be responsible for, and will not pay, any commissions, fees or other payments related to unsolicited contact.

Hamilton City Council

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