Care Consultant
Geneva Healthcare
- Auckland
- Permanent
- Full-time
- Build and maintain strong client relationships through exceptional customer service, addressing concerns, and meeting their needs.
- Serve as the primary point of contact for clients, providing regular updates on their care and support.
- Identify upselling and cross-selling opportunities within our services.
- Follow up on new client leads and successfully convert them to Private Care NZ clients.
- Propose tailored care packages, including pricing, to meet potential clients’ requirements.
- Coordinate carer scheduling and care assignments to ensure optimal service.
- Maintain accurate client and carer information in our CRM application.
- Collaborate with the carer team to manage gaps in the schedule and ensure continuous service.
- Support clients and their families in selecting appropriate care packages and services
- Experience in operations, demonstrating strong organizational and people management skills.
- Proven experience in business development.
- Healthcare sector administration experience.
- Proven sales and service promotion experience.
- Exceptional communication and interpersonal skills.
- Strong attention to detail and organizational abilities.
- Proficiency in Microsoft Office software.
- Familiarity with CRM software and client management tools.
- Ability to work both independently and collaboratively.
- Effective problem-solving skills.