Guest Service Agent

EVT

  • Wellington
  • Permanent
  • Full-time
  • 9 days ago
Rydges Wellington Airport is part of EVT, and being a part of EVT means believing in changing the game. Why? Because no one wants ordinary. If you're seeking to be part of the kind of wow-factor moments you can help shape, then you've come to the right place.About EVT:
As market-leading experience creators, we bring to life some of the best-known brands and properties in entertainment, ventures, and travel. Our portfolio includes over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award-winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection by EVT and Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few.About Rydges:About the Role
We are seeking an enthusiastic and dedicated professional to join our team in a Front Office as a casual Guest Service Agent. As the ideal candidate you'll have a robust background in a similar environment, with a strong commitment to delivering exceptional guest experiences.At Rydges Wellington Airport, we pride ourselves on providing exceptional accommodation and creating unforgettable experiences for our valued guests. Whether they are here for a relaxing leisure holiday, attending large meetings and conferences, or celebrating a function, we are committed to delivering excellence at every turn.Skills & Experience
  • Guest Interaction: Welcome and acknowledge all guests according to company standards, anticipating and addressing their service needs. Express genuine appreciation when bidding guests farewell.
  • Communication: Exhibit exceptional written and verbal communication skills, ensuring clarity and professionalism in all interactions.
  • Multitasking: Capable of managing multiple tasks efficiently while maintaining a high level of service under pressure.
  • Teamwork: Work collaboratively with other team members to ensure smooth operations and enhanced guest satisfaction.
  • Professional Conduct: Maintain a professional demeanor and presentation at all times, including impeccable grooming standards.
  • Phone Etiquette: Answer telephones with appropriate etiquette, providing clear and helpful information.
  • Attention to Detail: Display strong attention to detail, especially when handling guest requests and performing tasks.
  • Opera Cloud PMS Experience: Experience with Opera Cloud Property Management System (PMS) is highly regarded.
  • Flexibility: Available to work a flexible schedule across seven days a week, including late nights, weekends, and public holidays.
  • Legal Right to Work: Applicants must have the legal right to work in New Zealand, as sponsorship is not available.
Benefits & Perks
  • Incredible team member discounts from your first day on-the-job.
  • 50% off stays at EVT hotels – Rydges, QT, Atura, Lylo and more.
  • $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
  • Awesome winter and summer savings and discounts at Thredbo.
  • Rapid career growth opportunities through our EVT network.
  • Local community involvement, volunteering and charitable giving.
  • Australia and NZ’s largest and most diverse experiences company
Join Rydges Wellington Airport and become an EVT experience creator, opportunity taker, the ultimate Day maker. Join and make a positive impact on our people, communities, and environment every day.

EVT