Support Services Engineer

Advania UK

Auckland
Permanent
Full-time

7 days ago

About Us:
We are the tech company with people at heart.At Advania, we believe in empowering people to create sustainable value through the clever use of technology. As one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365, and Microsoft 365, we have a proven track record of success in delivering transformational IT services.Position Overview:This is a role for someone that likes to be out and about with a variety of client sites to support.The main purpose of this role is to provide standard technical support required of a 2nd line Support Services Engineer including guidance to end users and support services.You will be residing in New Zealand and will have been in this type of role previously. This is a hybrid role i.e. a mixture of remote working along with travel to our client offices across New Zealand, including but not limited to the following sites where required by the client: Greymouth, Christchurch, Aukland, Rotorua, Whakatan, Dunedin, Masterton, New Plymouth, Alexandra and Queenstown (Central Otago).Duties and Responsibilities:

Respond appropriately and deal with queries or complaints in an effective manner (i.e. punctual, polite and with empathy)
Take ownership of incidents or requests allocated to the relevant virtual team ticket queue and professionally manage them through to resolution or escalation
Ask targeted questions to diagnose problems
Contribute fully as an active team member and ensure personal and team objectives are achieved
Collaborate with other teams to maintain standards and functionality
Maintain a professional relationship with clients
Utilize excellent customer service skills and exceed customers’ expectations · Report potential client facing risks
Report customer feedback and potential product request
Maintain your own personal development plan with support from your team leader
Collaborate with other teams to maintain standards and functionality · Undertake any other tasks as assigned by management
Identify incidents, troubleshoot, maintain and support a wide range of systems · Ensure SLAs are met

Qualification and Experience:

Azure AD Office 365 / Exchange online or Exchange on Prem
Office products - MS Teams, MS Package (MS Word, MS Excel etc)
Active Directory
Enrolling devices in Microsoft Intune via SCCM
User support for Azure Virtual Desktop (AVD) assisting end-users with troubleshooting, resolving technical issues, and ensuring a seamless virtual desktop experience
Networking (DNS, IPConfigs, release and renew, Winsock resets etc)
Troubleshooting abilities for share drives, permissions and security groups (creation and Admin)
Group policies - GPupdate/Force
Excellent verbal communication skills as well
Good analytical and technical skills and continually look to improve on this.
Collaborative workstyle with positive communication and sharing of knowledge and information.
Linux experience is highly desirable

#LI-HybridHybrid working:This hybrid role which necessitates visiting client sites wherever and whenever required as detailed in the position overview. If you have any questions after applying, please reach out to our recruitment team we are happy to elaborate on any aspect of this roleThe budgeted salary for this role is 85,000 NZD – 100,000 NZD plus 3% pension.Our Selection Process:We are committed to ensuring an equitable experience for all candidates, regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.Please do let us know if you’ll need any reasonable adjustments as part of the selection process by highlighting these on your application form.As part of our commitment to our clients we will need to carry out background checks, including a criminal record check, for all offers of employment. If you have any unspent criminal convictions or questions about the screening process, please notify your recruiter once the application has been submitted.We are the tech company with people at heart.Tech is created for people. Our services impact every part of life. We are passionate about understanding your issues, your business, your needs. Our business is built around understanding people, and our employees are empowered to act on this understanding every day.

Advania UK

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